Desktop Technician

GTT, LLCBaltimore, MD

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Overview

Remote

On-site

Job Description

Desktop Technician

Location: Baltimore / Owings Mills, MD

Onsite Flexibility: Onsite

Contract Details

Position Type: Contract
Contract Duration: 12 months
Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This resource is responsible for preparing, configuring, imaging, and deploying end-user computing devices across the firm. The role supports the end-to-end device readiness lifecycle, including new hire deployments, hardware refreshes, and VDI or virtual desktop readiness. The position ensures devices are secure, compliant, and fully operational prior to end-user delivery.

This is a fast-paced, hands-on role that regularly balances device builds, ServiceNow assignments, deployment deadlines, associate communications, inventory tracking, and unexpected technical issues. Technicians are expected to recognize build failures, perform thorough quality checks, communicate problems promptly, and coordinate with local and remote support teams to keep deployments moving. The work may include standard laptop builds, specialized business software, virtual endpoints, large deployment projects, and onsite equipment installation.

This role is part of the Build & Deploy / End User Computing Technology Operations team. There are 4 resources supporting Baltimore, Maryland (Harbor Point / HQ) and 6 resources supporting Owings Mills, Maryland (Campus), with occasional support between Maryland locations as needed.

Key Responsibilities

Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards
Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness
Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives
Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow
Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams
Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives

Required Skills

Windows 11 installation, imaging, configuration, validation, and troubleshooting
Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal
Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents
Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues

Preferred Skills

ServiceNow experience
Familiarity with Intune, Autopilot, SCCM, or similar
Excel experience and large-scale rollout participation

Work Environment / Physical Requirements

Primarily an onsite role due to hands-on build, staging, and deployment activities
Reliable transportation is required for periodic travel between locations
Ability to lift up to 50 pounds
The individual will receive training on build standards, deployment procedures, and documentation requirements and is expected to continuously improve processes

Important Notes

This role is technical and hands-on, focused on device readiness and deployment execution rather than ongoing desk-side break/fix support.

Benefits

Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Client

This client is a leading financial services and asset management organization operating across the Maryland region, with primary locations in Baltimore and Owings Mills. The firm employs technology professionals including infrastructure engineers, systems analysts, data analysts, and end-user computing specialists who support enterprise-scale financial operations with a strong emphasis on cloud infrastructure, data analytics, and portfolio management. The organization values diverse, inclusive workplaces and partners with global teams to deliver technology solutions across fixed income and broader financial services operations.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17039 Industry: Engineering

#LI-Hybrid #gttic #gttjobs

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FAQs About Desktop Technician Jobs at GTT, LLC

What is the work location for this position at GTT, LLC?

This job at GTT, LLC is located in Baltimore, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at GTT, LLC?

Employer has not shared pay details for this role.

What employment applies to this position at GTT, LLC?

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