DevOps Production Support Engineer
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$70+/hour
Job Description
Job Title: DevOps Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote
Shift: Regular / Second Shift (with On-call & Weekend Support)
IBM Rate cap: $69.75/hr. at Standard payment (120 days) - Note: Please reduce opted early payment fees on top of it.
Job Description:
- Experienced DevOps Production Support Engineer to play a key role in managing production environments, coordinating deployments, and ensuring system reliability across enterprise applications. The role involves supporting CI/CD pipelines, troubleshooting deployment failures, and maintaining continuous availability in collaboration with development and infrastructure teams.
The candidate will be responsible for:
- Providing L2/L3 production support for build, deployment, and infrastructure operations across multiple environments.
- Managing and executing application deployments and coordinating release activities with development and QA teams.
- Monitoring production systems for performance, availability, and stability; identifying and resolving incidents proactively.
- Supporting and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI.
- Troubleshooting and resolving build or deployment failures in real-time to minimize business impact.
- Automating repetitive operational tasks using scripting (Python, Shell, or PowerShell) and DevOps utilities.
- Administering source control and artifact repositories.
- Supporting cloud infrastructure environments, assisting with environment setup, and patching.
- Performing root cause analysis (RCA) for recurring issues and implementing permanent fixes.
- Participating in on-call rotations and providing weekend production support for deployments or incidents.
- Maintaining comprehensive documentation for build, release, and operational processes.
Required Skills & Experience:
- Experience in DevOps, Build & Release Management, or Production Support roles.
- Strong knowledge of CI/CD automation, infrastructure management, and deployment orchestration.
- Hands-on experience with tools such as GitLab,Nexus, or Artifactory.
- Familiarity with cloud platforms
- Working knowledge of containerization (Docker) and orchestration (Kubernetes).
- Strong analytical, troubleshooting, and problem-resolution skills.
- Excellent verbal and written communication skills.
- Willingness to work second shift, participate in on-call, and support weekend releases.
- Familiarity with monitoring and logging tools (Splunk, Dynatrace etc)
- Understanding of ITIL processes (Incident, Problem, and Change Management)
Preferred Qualifications:
- Experience supporting Salesforce or MuleSoft deployments within a cloud or hybrid ecosystem.
- Scripting or automation experience in Python, Shell, or PowerShell.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automate your job search with Sonara.
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FAQs About DevOps Production Support Engineer Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in Atlanta, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $69.75 (per hour).
What employment applies to this position at Cb?
Cb lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.