Digital Banking and Treasury Operations Manager

ROLE OVERVIEW: This role serves as the program owner for Digital Banking and Treasury Management, responsible for the design, implementation, governance, and ongoing refinement of a scalable, compliant treasury services framework. The position owns the end-to-end lifecycle of treasury products—from eligibility and underwriting through monitoring, escalation, and remediation—and is accountable for aligning operational execution with the bank’s risk appetite.

DUTIES and RESPONSIBILITIES:

• Design, implement, and continually refine the bank’s Digital Banking and Treasury Management risk framework, including product eligibility standards, underwriting criteria, transaction limits, monitoring protocols, and escalation requirements
• Serve as the program owner responsible for the full lifecycle management of treasury services, ensuring consistent governance from onboarding through ongoing use, change management, and issue resolution
• Establish and maintain formal governance structures, including approval authorities, exception management processes, escalation pathways, and remediation tracking
• Work closely with Deposit Operations to ensure Positive Pay “Scrub” is performed effectively to minimize errors/mismatches
• Work with Relationship Managers and Account Services teams to onboard new clients with the appropriate digital banking and/or treasury services to meet their needs
• Compile and disseminate treasury services reporting to senior management and the Board, including ACH origination returns, risk metrics, user trends, risk assessments, and control performance indicators
• Manage the annual Relationship Review process with clients, including annual risk assessments and audits for clients that utilize Treasury services such as ACH Origination or Commercial RDC
• Develop and manage internal and external training related to digital banking security best practices, how-to tutorials, and other relevant training
• Perform required underwriting analysis for ACH Originators and Commercial RDC usage
• Ensure clients are using Positive Pay, Payee Name Verification, ACH Blocking & Filtering appropriately and working exceptions in a timely fashion
• Support Bank Client Support and Deposit Operations teams with client issues related to usage of various digital banking and treasury products and services
• Develop and mentor employees by communicating expectations and goals, performing employee coaching, and counseling sessions, providing ongoing feedback, and assessing employee performance through the performance review process
• Attend regular webinars, seminars, and other training in order to stay abreast of regulatory changes
• Adhere to all company related policies and procedures
• Other duties as assigned by management

MINIMUM POSITION REQUIREMENTS:

• Bachelor’s Degree or equivalent experience. AAP certification a plus
• Minimum 5 years relevant work experience in Treasury Management or related bank operations
• Minimum 3 years of experience with developing programs, policies, and procedures
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated ability to make one-on-one and group presentations
• Ability to maintain extreme confidentiality when dealing with client matters

OTHER ESSENTIAL CANDIDATE TRAITS:

• Experience using Windows based software, including Microsoft Office applications and the ability to quickly learn new technology.  Strength in Excel a plus
• Strong interpersonal, organizational, and communication skills; initiative; and ability to make decisions within guidelines
• Attention to detail must be a strength
• Purpose-driven, self-starter with initiative and strong organizational skills
• Demonstrated understanding of bank regulatory compliance
• Strong analytical skills, with an ability to simplify data into concise, actionable reporting
• Must consent to and have favorable credit report and background check

NO AGENCIES PLEASE

No calls or agencies please. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become property of Tolleson Wealth Management and that Tolleson Wealth Management will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies that have entered into agreements with Tolleson Wealth Management must submit applicants in accordance with the terms of the applicable agreements in order to be eligible for payment of placement fees. 

Tolleson Wealth Management is an Equal Opportunity Employer