Digital Banking - Implementations Manager - Req# 626
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Overview
Schedule
Full-time
Career level
Director
Remote
Hybrid remote
Compensation
$108,500-$146,800/year
Benefits
Paid Vacation
Career Development
Tuition/Education Assistance
Job Description
What we need...Are you a strong leader with a passion for client success, project management, and digital banking solutions? COCC is looking for an Implementations Manager to oversee implementation and conversion activities, lead a high performing team, strengthen client partnerships, and help ensure exceptional service delivery throughout the customer lifecycle.
What's in it for you....COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award winning employer, including:
- Hybrid schedules and ample paid time off supporting work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets
- Generous PTO, benefits, and competitive compensation
- On site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition reimbursement
- One on one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
What You'll do...
- Lead implementation efforts and oversee customer facing activities for the team
- Support employees in delivering outstanding service and maintaining positive client relationships
- Coordinate resources and workloads to ensure successful project execution
- Champion a culture of customer advocacy and service excellence
- Manage application implementation projects and conversion processes
- Monitor client objectives during conversions and ensure a smooth transition to Customer Service
- Evaluate support procedures and implement improvements that increase efficiency and customer satisfaction
- Review project volume and trends to align support resources appropriately
- Provide guidance and resolution for escalated client concerns
- Establish and monitor service standards that support departmental and organizational goals
- Deliver reporting on service performance and customer outcomes
- Develop strong partnerships with clients and provide proactive recommendations
- Gather client feedback and follow through on commitments
- Participate in customer meetings, user groups, and focus groups
- Review conversion specifications and verify conversion data accuracy
- Manage project plans, meeting agendas, and project communications for converting clients
- Collaborate with internal teams to address implementation and conversion requirements
- Mentor team members and encourage ongoing learning and development
What You'll bring...
- Bachelor's degree in MIS, IT, Business, or an equivalent combination of education and experience
- Five years of industry experience
- Experience with customer support and project management practices
- Proven ability to solve diverse and complex business challenges
- Strong leadership and relationship management skills
- Excellent customer service and communication abilities
- Ability to communicate effectively with internal and external stakeholders
- Experience preparing documentation, presentations, and end user communications
- Strong analytical, problem solving, and conflict resolution skills
- Ability to project COCC's Core Values in client interactions
- Previous experience with banking, online banking, or electronic banking applications preferred
- Proficiency with Microsoft Office applications
- SQL or similar language experience preferred
- Ability to learn new technologies and train others on processes and systems
The salary range for this job is $108,500 - $146,800. This is a hybrid position in Southington.
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FAQs About Digital Banking - Implementations Manager - Req# 626 Jobs at COCC
What is the work location for this position at COCC?
This job at COCC is located in Southington, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at COCC?
Candidates can expect a pay range of $108,500 and $146,800 per year.
What employment applies to this position at COCC?
COCC lists this role as a Full-time position.
What experience level is required for this role at COCC?
COCC is looking for a candidate with "Director" experience level.
What benefits are offered by COCC for this role?
COCC offers following benefits: Paid Vacation, Career Development, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at COCC?
You can apply for this role at COCC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.