Digital Banking Specialist I
Herring BankAmarillo, Texas
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
Digital Banking Specialist I
Location: On-Site / Hybrid / RemoteEmployment Type: Full-TimeSchedule: Monday–Friday, with some Saturdays and Sundays; flexible schedule typically between 8:00 a.m. and 8:00 p.m.Reports To: Digital Banking Services ManagerFLSA Status: Exempt
Position Summary
Herring Bank is seeking a Digital Banking Specialist I to serve as a primary point of contact for customers using our digital and self-service banking channels. This position supports online and mobile banking, remote deposits, debit card services, and ITM/VTM transactions while providing exceptional customer service, maintaining accurate account information, and remaining alert to potential fraud.
Key Responsibilities
Customer & Digital Banking Support
- Manage inbound customer calls and provide timely, professional assistance.
- Verify customer identity before discussing or making changes to account information.
- Assist customers with online and mobile banking, including login issues, password/PIN resets, enrollment, device registration, statements, alerts, and mobile deposits.
- Document customer interactions and escalate issues when appropriate.
Mobile Deposit & Fraud Awareness
- Review and process mobile deposits, including check images, endorsements, and transaction information.
- Evaluate mobile deposit limit increase requests based on account history and activity.
- Identify and escalate potential fraud, including duplicate or altered checks and other suspicious activity.
Debit Card Support
- Process new, replacement, and instant-issue debit cards.
- Assist with card activation, PIN setup, card blocks/unblocks, and transaction limit requests.
- Initiate debit card disputes and conduct initial fraud intake in accordance with Regulation E procedures.
ITM/VTM Operations
- Support virtual and interactive teller transactions, including check cashing, deposits, transfers, loan payments, and cash dispensing.
- Verify customer identity and signatures and identify potential fraud indicators.
- Escalate technical issues and suspicious activity when necessary.
Account Maintenance
- Process authorized account updates, including name, address, contact information, beneficiaries/PODs, authorized signers, statement preferences, stop payments, and account closures.
- Maintain accurate documentation and follow appropriate dual-control procedures.
- Identify and escalate suspicious account activity to BSA/Fraud.
Qualifications
- High school diploma or equivalent required.
- 1+ year of experience in banking, financial services, or digital customer support preferred.
- Ability to provide excellent customer service across digital channels.
- Strong computer skills with the ability to navigate multiple systems.
- Strong communication, organization, time-management, and problem-solving skills.
- Ability to work independently while knowing when to escalate an issue.
- Must successfully complete a Customer Service Test, background check, and credit check.
Preferred Skills
- Experience with digital banking, online/mobile banking, or card management systems.
- Understanding of Regulation E, Regulation CC, and BSA/AML requirements.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to recognize potential fraud and respond appropriately.
- Professional telephone, written, and video communication skills.
Why Join Herring Bank?
This position is a great opportunity for someone who enjoys combining customer service, technology, banking operations, and problem-solving. You'll play an important role in helping customers navigate Herring Bank's digital services while protecting their accounts and delivering an exceptional banking experience.
Herring Bank is a Member FDIC and Equal Opportunity Employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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FAQs About Digital Banking Specialist I Jobs at Herring Bank
What is the work location for this position at Herring Bank?
This job at Herring Bank is located in Amarillo, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Herring Bank?
Employer has not shared pay details for this role.
What employment applies to this position at Herring Bank?
Herring Bank lists this role as a Full-time position.
What experience level is required for this role at Herring Bank?
Herring Bank is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Herring Bank for this role?
Herring Bank offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Herring Bank?
You can apply for this role at Herring Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.