Digital End User Services, Site Administration & VIP Support

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Corporate

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.

• Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy

• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development

• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

This Digital End User Services role delivers high-quality support to end users and white-glove VIP support at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring a seamless, secure, and modern digital workplace experience while acting as onsite hands-and-feet support for centralized IT tower teams.

What You Will Do

• Provide high-touch End User Services (EUS) support for onsite and remote users, including executives and VIPs

• Resolve incidents and service requests related to desktops, laptops, peripherals, collaboration tools, and Microsoft 365

• Deliver white-glove VIP support with professionalism, discretion, and adherence to ITIL processes

• Serve as onsite hands-and-feet support for centralized IT teams, performing physical tasks under remote guidance

• Troubleshoot complex EUS issues using strong knowledge of Windows, macOS, Linux, networking, DNS, and DHCP

• Partner with Corporate IT to support site initiatives, technology refreshes, and operational improvements

What You Need to Be Successful

• 5-8 years of experience in end-user computing, desktop support, or site IT support roles

• Strong working knowledge of Windows, macOS, and Linux operating systems

• Hands-on experience with Microsoft 365, including Office applications and Microsoft Teams

• Experience with endpoint management and OS deployment tools such as Microsoft Configuration Manager (MCM) and Intune

• MDM experience supporting iOS and Android devices, including enrollment, policy enforcement, and troubleshooting

• Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, for effective EUS troubleshooting

• Experience supporting executive or C-level users.

Bonus Points if You Have

• ITIL certification or formal IT service management training

• Experience supporting manufacturing, R&D, or corporate campus environments

• Familiarity with conference room and collaboration hardware

• Experience working in a globally distributed enterprise IT environment

What Makes You Eligible

• Willingness to work onsite at a HARMAN location

• Ability to participate in an on-call environment as required to support business operations

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Ability to work from an office in Stamford, Connecticut

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• "Be Brilliant" employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-KV2

Salary Ranges:

$ 125,250 - $ 183,700

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.