Digital Practice Operations Specialist

WHO WE ARE

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.

Position Overview:

The Digital Practice Operations Specialist provides strategic operational management flow for the Digital Consulting service line. This role is responsible for the independent design, implementation, and oversight of business processes that drive departmental efficiency. The Specialist serves as a primary resource for Digital leadership, exercising discretion in resource optimization, vendor relations, and project lifecycle management to ensure maximum productivity.

Responsibilities:

• Centralize and improve organizational procedures to maximize departmental efficiency and productivity.

• Provide high-level analysis and support for resource utilization, including forecasting, technology research/testing, and the development of training materials as needed.

• Oversee the tracking and reporting of prospects, proposals, and win/loss data. Interpret and present pipeline trends to Digital leadership to inform strategic planning.

• Partner with People Operations and practice leadership to design and lead a comprehensive onboarding program for the Digital team.

• Manage logistics for onsite and offsite prospect meetings and internal team sessions, including venue selection, meal planning, and reservations.

• Administer software licenses and technology requirements; evaluate and recommend tools to meet team needs.

• Manage the tracking and compliance of professional certifications for Digital team members.

• Serve as the primary point of contact for external partner agreements. Manage compliance with contractual requirements, communication protocols, and mandatory reporting.

• Provide high-level guidance to project managers to maintain Smartsheet hygiene and departmental standards. Exercise independent judgment to resolve complex scheduling or travel conflicts.

• Manage special operational projects as requested, maintaining full responsibility for outcomes and alignment with business goals.

• Perform other duties as assigned within the scope of the practice.

Requirements:

• Bachelor's degree in Business, Operations, or a related field preferred; or a combination of an Associate's degree and significant, directly related professional experience.

• 3+ years of relevant experience in business operations, administrative support, project management, or a professional services environment where independent oversight was required.

• High attention to quality and detail, with a demonstrated ability to interpret data and provide actionable recommendations to leadership.

• Advanced proficiency in Microsoft Office (specifically Excel) and project management platforms like Smartsheet.

• Strong organizational and prioritization skills, with a track record of managing complex, high-priority projects from inception to completion.

• High attention to quality and detail, with a demonstrated ability to interpret data and provide actionable recommendations to leadership.

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WHY YOU SHOULD JOIN US

We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.

That's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being:

• generous time away and paid firm holidays, including the week between Christmas and New Year's
• flexible work schedules
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
• first-class health and wellness benefits, including wellness coaching and mental health counseling
• one-on-one professional coaching
• Leadership and career development programs
• access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally

NOTICE TO 3RD PARTY RECRUITERS

Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.

ADA REQUIREMENTS

The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone
• Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Cognitive/Mental Requirements

While performing the duties of this job, the employee is regularly required to:

• Use written and oral communication skills.
• Read and interpret data, information, and documents.
• Observe and interpret situations.
• Work under deadlines with frequent interruptions; and
• Interact with internal and external customers and others in the course of work.