Digital Product Owner - Colorado Springs, CO
AHU TechnologiesWashington, District of Columbia
$55+ / hour
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$55+/hour
Job Description
Job Description:
Digital Product Owner (DPO) – AI & Contact Center Automation
Location: Remote (Associated with Colorado Springs Campus) Type: Contract Schedule: 40 Hours/Week
Role Overview
This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus of this position is the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.
Key Responsibilities
- Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements.
- AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments.
- Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution.
- Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies.
- Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective.
- Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls.
Required Skills & Expertise
- Backlog Management: Expert-level proficiency in managing Agile backlogs and product roadmaps.
- Contact Center Operations: Deep understanding of contact center environments, metrics, and workflows.
- AI & Automation: Critical experience in deploying AI technologies and automation solutions.
- Agile Framework: Strong experience working in iterative Agile development environments.
- Data-Driven Decision Making: Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value.
Technology Toolset
- Jira: Primary tool for backlog management, task prioritization, and development tracking.
- Figma: Used for collaborating with designers and user experience (UX) partners to visualize product solutions.
Candidate Success Criteria
The ideal candidate is a strategic thinker who can navigate both Agile and Waterfall methodologies. High priority will be given to candidates who demonstrate Technical Problem Solving skills and a proven track record of managing AI-enabled product releases.
Compensation: $55.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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FAQs About Digital Product Owner - Colorado Springs, CO Jobs at AHU Technologies
What is the work location for this position at AHU Technologies?
This job at AHU Technologies is located in Washington, District of Columbia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AHU Technologies?
Candidates can expect a pay range of $55 (per hour).
What employment applies to this position at AHU Technologies?
AHU Technologies lists this role as a Full-time position.
What experience level is required for this role at AHU Technologies?
AHU Technologies is looking for a candidate with "Senior-level" experience level.
Does AHU Technologies allow remote work for this role?
Yes, this position at AHU Technologies supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at AHU Technologies?
You can apply for this role at AHU Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.