Digital Quality Assurance Manager

AAA Club Alliance is hiring for a Manager, Digital Quality Assurance to join the team at one of our office locations: Wilmington, DE, Cincinnati, OH, or Columbus, OH.

• This role follows a hybrid schedule and requires on-site work Tuesday through Thursday.*

What We Offer:

As part of our team, you'll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• The starting base compensation for this position is $110,405 to $193,264.

• The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*

• Annual Bonus + Annual Merit Increase Eligibility

• Hybrid schedule (3 days on-site weekly)

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability.

Primary Responsibilities:

• Perform manual functional, regression, exploratory, and production validation testing for digital platforms

• Create, execute, and analyze test scenarios to support production go/no-go decisions.

• Review requirements, user stories, and designs to define acceptance criteria and test coverage

• Ensure proper functionality, American with Disabilities Act (ADA) compliance, Payment Card Industry (PCI) compliance, and end-user acceptance

• Validate fixes, enhancements, and hotfixes across browsers, devices, and environments

• Act as the final quality authority for releases impacting customer-facing digital properties

• Provide prioritization, mentorship, coaching, and performance management

• Balance team workload while remaining a hands-on contributor.

• Support professional development and skill growth across manual and automated testing

• Establish clear roles, responsibilities, and expectations within the QA function

• Own and drive the release management process for digital platforms

• Coordinate release planning across Engineering, Product, Content, Marketing, and Support teams

• Manage release schedules, cutover activities, deployment validation, and post-release checkouts

• Communicate release readiness, risks, and outcomes to stakeholders

• Serve as the escalation point for release issues and production defects

• Partner with Customer/Member Relations to triage customer-reported issues and complaints

• Serve as the "customer pain-points" owner for digital platforms

• Lead defect triage, root-cause analysis, and quality improvement initiatives

• Use production data, customer feedback, and surveys to inform testing and quality strategy

• Provide leadership and direction for test automation strategy in partnership with the Software Development Engineer in Test (SDET).

• Review automated test coverage, scripts, and execution results

• Ensure automated testing aligns with Continuous Integration/Continuous Delivery (CI/CD) pipelines and release workflows

• Collaborate closely with software engineers to embed quality earlier in the Software Development Life Cycle (SDLC)

• Reduce reliance on third-party QA vendors by strengthening internal capabilities

• Own QA processes, standards, documentation, and best practices

• Ensure effective use of Jira for defect tracking, test cases, and release coordination

• Maintain and improve regression test plans and test environments

• Monitor trends in digital quality, accessibility, compliance, and testing tools.

• Provide regular reporting on quality metrics, defects, and release performance

• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience). A combination of education and experience may be considered in lieu of a degree.

• Minimum of 10-+ years of experience in QA, testing, or quality engineering for web-based applications required.

• Prior people management experience required.

• Proven experience as a hands-on / working QA manager or lead required.

• Strong manual testing expertise across web platforms required.

• Experience owning or driving release management required.

• Familiarity with test automation tools and frameworks (e.g., Selenium, Playwright, Cypress) required.

• Experience with Jira and defect tracking workflows required.

• Experience with ADA WCAG 2.1 AA and PCI compliance required.

Knowledge Skills and Abilities:

• Strong understanding of SDLC, Agile and Waterfall methodologies.

• Working knowledge of HTML, CSS, JavaScript, and modern web architectures

• Deep knowledge of quality assurance practices for web-based and digital platforms, including manual, regression, exploratory, and production validation testing

• Strong hands-on manual testing skills, with the ability to execute and prioritize testing in fast-paced, high-volume release environments

• Working knowledge of test automation concepts and frameworks, including the ability to review scripts, evaluate coverage, and guide automation strategy

• Proven ability to own and drive release management, including release readiness assessment, go/no-go decisioning, deployment validation, and post-release support

• Understanding of modern software development life cycles (SDLC), including Agile and Waterfall methodologies, and how QA integrates throughout

• Ability to analyze and mitigate quality risk, balancing scope, timelines, and customer impact to support informed release decisions

• Strong defect management and root-cause analysis skills, including tracking, reporting, and continuous improvement of quality outcomes

• Knowledge of accessibility (ADA WCAG 2.1 AA) and compliance requirements, including PCI and security standards relevant to digital platforms

• Ability to collaborate cross-functionally with Engineering, Product, UX, Content, DevOps, and Customer/Member Relations teams

• Demonstrated people-management and coaching skills, including workload prioritization, performance feedback, and team development

• Effective communication skills, with the ability to clearly convey quality status, risks, and release readiness to technical and non-technical stakeholders

• Proficiency with QA and delivery tools, such as Jira, defect tracking systems, and test management tools

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Information Technology