Digital Support Specialist

Ecolab is seeking a Digital Support Specialist to work as a liaison between customers and technical teams to identify issues and make sure they are resolved in a timely manner.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Assists in formulating and defining project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Responsible for understanding the technology, business processes and opportunities in the context of the technical and business requirements.
• Works on solutions that enable the organization to achieve its goals.
• Partners with stakeholders in order to elicit, analyze, communicate, document and validate requirements for changes to business processes.
• Revises existing system difficulties as necessary.
• Ensures testing requirements are met.
• Documents business requirements.
• May specialize in: SAP/ERP, Functional, Global Business Office, Tools, Disaster Recovery, Metrics Communication, and Methodology.

Minimum Requirements:

• Bachelor's degree in business, communications, IT or similar
• 2 years of experience in IT
• 2 years' experience working in customer service or help desk
• No immigration sponsorship is available for this role at this time

Preferred Qualifications:

• Intermediate to Advanced skills in MS Office
• Excellent analytical and problem solving skills
• Self-motivated and process oriented

Annual or Hourly Compensation Range

The pay range for this position is $57,800.00 - $86,800.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.