Director - Digital Product Management

American ExpressPhoenix, AZ

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Benefits

Career Development

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are seeking a Director of Digital Product Management to define and drive the end-to-end vision and strategy for our Enterprise Observability platform (Logging, Metrics, Tracing, Events - MELT).

This leader will own the evolution of observability capabilities across a portfolio of tools and platforms, ensuring a cohesive, scalable, and future-ready ecosystem that supports thousands of engineers and SREs.

Operating at the intersection of product strategy, platform architecture, and emerging innovation, you will shape how observability evolves across the enterprise-including advancements in AI-driven observability, AIOps integration, and intelligent automation.

This is a platform strategy leadership role, not a feature-product role. Success requires systems thinking, strong product judgment, and the ability to align multiple stakeholders around a unified vision.

End-to-end product vision for observability, connecting logging, metrics, tracing, and events into a unified platform experience
Portfolio strategy across observability tools and platforms, including rationalization, vendor strategy, and long-term roadmap decisions
Identification and incubation of next-generation capabilities, including AI/ML-driven observability and automation
Product strategy and roadmap, aligned to enterprise needs, scalability, and cost efficiency
Deep understanding of customer needs (developers, SREs, platform teams) to inform product direction
Partnership with Engineering, SRE, and App Support teams to ensure successful delivery and operationalization

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FAQs About Director - Digital Product Management Jobs at American Express

What is the work location for this position at American Express?

This job at American Express is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American Express?

Employer has not shared pay details for this role.

What employment applies to this position at American Express?

American Express lists this role as a Full-time position.

What experience level is required for this role at American Express?

American Express is looking for a candidate with "Executive" experience level.

What benefits are offered by American Express for this role?

American Express offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at American Express?

You can apply for this role at American Express either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.