Director, Customer Service (Hybrid)

The Director, Customer Service is responsible for leading customer service operations and providing professional, ethical leadership in all customer-facing activities. This role oversees customer service initiatives, supports cross-functional coordination, and drives a high level of service that maximizes customer satisfaction and strengthens the Company’s position in the marketplace. The position also ensures customer service activity is accurately documented, maintained, and tracked in the CRM system as required.Are You Looking to:Lead customer service operations to ensure a high level of customer satisfaction through effective order entry, order tracking, pricing, quotations, and fulfillment support

Work cross-functionally with Planning, Production, Engineering, Purchasing, Sales, Marketing, IT, Finance, and Shipping to resolve issues and support business objectives

Drive continuous improvement through process review, system enhancements, and the use of data to support sound business decisions

Build and maintain effective working relationships with customers, OEMs, manufacturer representatives, and distributors to support a responsive and professional customer experience

Develop department performance through coaching, training, communication, and the use of performance metrics to support employee growth and effectiveness Are You Ready to:Oversee daily customer service activities and make decisions that directly impact customer satisfaction, order fulfillment, and invoicing accuracy

Support the achievement of business goals by implementing contractual reporting requirements, contributing to annual sales objectives, and assisting with contract reviews, certifications, and related documentation

Coordinate and monitor customer programs including EDI transmissions, vendor-managed inventory, and schedule-sharing processes

Establish, maintain, and improve departmental procedures, policies, manuals, and objectives in alignment with operational plans and company requirements

Supervise assigned personnel in the areas of hiring, training, performance management, attendance, compensation, and career development, while supporting additional responsibilities as assigned and traveling up to 50% domestically and internationally What You’ll Need:BS or BA degree, or an equivalent combination of education and experience

Ten or more years’ experience in customer service, and three or more years’ experience in an electronics manufacturing environment

International customer service experience

Experience with distribution sales, EDI / Order management portals of large MNC customers is preferred

Previous supervisory/management experience

Must be a US Citizen or Permanent Resident What You’ll Get:Compensation range of $160,000.00 - $200,000.00The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Participation in the annual bonus program401K and company match

Medical, Dental, VisionHealth Savings Account (HSA)Flexible Spending Account (FSA)Company Life InsuranceShort & Long-term disability

Paid Time Off (e.g., Vacation Benefits, Company Holidays, Sick Leave Benefits, Personal Days)Pet InsuranceTuition ReimbursementTo review a full listing of our benefits, please refer to the 2026 Bel Fuse Benefits Summary and Paid Time Off Benefits, or by visiting the Bel Fuse Careers page. Work OpportunityBel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerBel is an Equal Opportunity employer.