Director, Credit Risk/First Party Fraud Oversight, Consumer Lending (2nd LOD)
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Overview
Job Description
Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.
At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.
We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.
We are seeking an experienced Director of Fraud Risk Oversight to join our Second Line of Defense (2LOD), supporting our consumer lending unsecured and secured personal loan businesses. This role will help develop and manage independent oversight, governance, and credible challenges to protect the organization from emerging and evolving fraud threats,
This individual will ensure fraud strategies, detection models, and operational processes are aligned with the company’s risk appetite, regulatory expectations, and customer experience objectives within a fast-growing FinTech environment.
Key Responsibilities:
Fraud Risk Oversight & Governance
- Provide independent 2LOD oversight of 1st Party Fraud and Credit risk management frameworks, including policies, standards, and controls
- Review and challenge 1LOD fraud and credit strategies across originations, account management, and servicing
- Ensure alignment of fraud and credit practices with enterprise risk appetite and governance standards
- Partner with credit risk teams on first payment default trends, synthetic behavior identification, and data linking analysis
- Utilize and evaluate data mining and analytical tools including SAS, SQL, and Python to support oversight activities, trend analysis, and risk identification
Fraud Strategy & Model Oversight
- Oversee and challenge fraud detection and prevention strategies, including:
- Application and identity fraud controls
- synthetic / stolen identity detection
- device, IP, and behavioral analytics
- payment fraud / ACH return monitoring
- loan servicing activity monitoring
- Assess effectiveness and usage of fraud models, rules engines, and decisioning tools
Fraud Operations & Controls
- Evaluate fraud operations, including case management, investigations, and recovery processes
- Review controls related to customer authentication, identity verification, and digital channels
- Assess vendor and third-party risk related to fraud tools, data providers, and service partners
Fraud Loss & Performance Monitoring
- Monitor fraud trends, loss rates, and emerging threats across the portfolio
- Evaluate fraud loss forecasting and alignment with business and risk expectations
- Identify and escalate emerging fraud risks, vulnerabilities, and control gaps
Regulatory & Compliance Oversight
- Ensure adherence to applicable fraud, consumer protection, and data security regulations
- Provide oversight of compliance with expectations related to UDAAP, FCRA (as applicable), and identity verification standards
- Support regulatory exams, internal audits, and issue remediation related to fraud risk
Risk Reporting & Escalation
- Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company
- Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner
- Contribute to enterprise risk assessments and cross-risk coordination
Cross-Functional Collaboration & Innovation
- Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys
- Provide oversight of new technologies, including AI/ML-based fraud detection and digital identity solutions
- Ensure appropriate governance over FinTech innovations and third-party integrations
Qualifications:
Required Experience
- 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech
- Direct experience managing or overseeing first or second line of defense credit risk functions required
- Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks
- Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management
- Experience working with fraud models, rules engines, and analytics
Preferred Experience
- Experience in a consumer lending and/or digital banking environment
- Familiarity with identity verification, authentication technologies, and digital fraud prevention tools
- Exposure to vendor risk management and third-party fraud solutions
Regulatory Knowledge
- Working knowledge of relevant regulations and guidance, including:
- UDAAP
- FCRA (as applicable to fraud processes)
- Identity verification / KYC-related expectations
- Experience interacting with regulators, internal audit, or compliance teams preferred
Skills & Competencies:
- Strong risk and control mindset with ability to provide independent, credible challenge
- Analytical thinker with ability to interpret fraud trends and emerging threats
- Strong cross-functional collaboration skills
- Excellent communication and stakeholder management skills
- Ability to operate in a fast-paced, technology-driven environment
- Willingness to adapt to a fast-paced environment and adjust priorities accordingly
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