Director, Product Design

Job Description:

Our Opportunity

At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers!

Within our Product Design & Research team, we bring that mission to life by crafting experiences that delight customers and support the businesses and veterinarians who care for pets. We’re a team of passionate designers, researchers, and builders who care deeply about our craft—and about pets. We’re looking for creative, driven talent to join us and help shape the future of pet care.

You will be a Director, Product Design, leading design within Chewy Health, based in either our Bellevue, WA or Boston, MA offices. This is a high-impact, leadership role guiding the teams designing an integrated suite of services enabling seamless, omni-channel experiences for pet parents, veterinarians, and pharmacists across the full care journey.

You will reinvent how pet care is delivered - designing customer first experiences spanning including physical practices, telemedicine and triage, and prescriptions. Capabilities include: scheduling and managing appointments; in-clinic and virtual interactions with veterinarians and staff; payments and service workflows; medication fulfillment; and post-visit care. This role is ideal for a design leader who thrives in complex, regulated environments and is passionate about bringing consumer-grade experiences to professional and B2B users.

What You’ll Do

• Lead and inspire multiple teams of product designers delivering high-quality, user-centered experiences
• Define and drive a long-term design vision and strategy focused on delivering Connected Care
• Influence and shape multi-year product roadmaps
• Drive innovation through bold, customer-centric thinking
• Create cohesive, scalable experiences across platforms and devices to deliver business growth
• Ensure UX excellence, accessibility, and consistency for health and the Chewy ecosystem
• Partner cross-functionally with product, engineering, research, and business leaders
• Establish and evolve design processes and operational excellence
• Build, mentor, and retain a high-performing design team

What You’ll Need

• Bachelor’s degree in design, HCI, or related field (or equivalent experience)
• 15+ years of experience in UX/Product Design
• 10+ years of experience leading design teams including managers
• Experience in high-growth, complex product environments
• Proven ability to lead across multiple products or programs
• Track record of driving operational excellence and building scalable processes
• Expertise in user interface design, information architecture, interaction design, and user-centered design methodologies
• Ability to translate data (qualitative + quantitative) into strategic design decisions
• Strong cross-functional collaboration and influence skills
• Excellent communication and storytelling abilities across all levels of the organization
• High judgment, strong analytical thinking, and decision-making skills
• Ability to bring ideas to life through clear, tangible design concepts

Preferred Qualifications (Bonus)

• Experience designing complex workflows for customers and expert users
• Experience delivering multi-channel experiences (web, mobile, in-clinic/POS, etc.)
• Background in consumer experiences for healthcare or other regulated industries
• Ability to balance speed, quality, and multiple priorities effectively
• Hands-on perspective with the ability to dive deep

Work Arrangement:

• Hybrid Model: 3-4 days in hub location per week
• Position will require 25-30% travel
• Remote: This role is NOT remote

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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