Director, Medicaid & Marketplace Client Strategy - Evernorth Health Services - Hybrid

Director, Medicaid & Marketplace Client Strategy

We are looking for a strategic and forward-thinking leader to shape how we support Medicaid and Marketplace clients in a rapidly evolving environment. As Director, Medicaid & Marketplace Client Strategy, you will guide a unified approach that helps health plan partners navigate complexity, improve performance, and unlock sustainable growth. This role is ideal for someone who thrives at the intersection of strategy, partnership, and impact-and is energized by building solutions that truly make a difference for clients and the communities they serve.

Responsibilities

• Set the vision for client strategy

Define and lead a cohesive support model that brings together regulatory insight, performance improvement, and growth planning into one clear, client-centered approach.

• Drive meaningful client outcomes

Partner with account teams to strengthen executive relationships, improve retention, and identify opportunities to expand value and deepen partnerships.

• Turn insight into action

Translate federal and state policy changes, contract requirements, and market trends into clear strategies that help clients stay ahead and make confident decisions.

• Shape differentiated solutions

Collaborate across product, clinical, underwriting, and market strategy teams to design offerings that are competitive, compliant, and responsive to evolving client needs.

• Influence enterprise direction

Elevate the voice of the client to inform priorities, investments, and market-facing strategies that support long-term growth and affordability.

• Strengthen market positioning

Guide Medicaid and Marketplace positioning and selling strategies by bringing forward strong insights, clear value stories, and innovative thinking.

• Lead and develop a high-performing team

Build a culture grounded in growth, accountability, and coaching, where people are supported to learn, stretch, and deliver their best work.

• Provide thought leadership and clarity

Deliver executive-level messaging and perspectives that help stakeholders understand market dynamics and act with confidence.

• Navigate complexity with confidence

Lead through ambiguity and change, aligning cross-functional teams and driving decisions that improve outcomes for both clients and the business.

Qualifications

Required Qualifications

• 10+ years of progressive leadership experience in regulated healthcare, payer strategy, pharmacy benefit management, consulting, or a related field
• Deep expertise in Medicaid and Marketplace, including regulatory frameworks, policy dynamics, and client strategy
• Proven success leading cross-functional initiatives and driving results in complex, matrixed environments
• Strong ability to interpret regulations and translate them into clear business and client strategies
• Demonstrated experience building trusted executive relationships and influencing outcomes at a senior level
• Strong strategic thinking, communication, and decision-making skills, with the ability to move ideas into action
• Experience leading, coaching, and developing high-performing teams

Preferred Qualifications

• Bachelor's degree (business, healthcare, public policy, or related field)
• Advanced degree such as MBA, MHA, or MPH
• Experience supporting Medicaid and Marketplace growth, RFPs, or expansion strategies
• Strong financial and market acumen, with the ability to assess competition and prioritize investments
• Experience representing the voice of the client in enterprise-level decision-making

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 165,000 - 275,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.