Director, IT

Cynch is a Series A company that has grown revenue 4x in the past year. We build unique applications of neuro-symbolic artificial intelligence to support the best accounting and tax professionals in the industry, helping them provide world-class financial services. We have a mix of remote and onsite employees, with offices in San Francisco, the South Bay, and the East Bay.

We're looking for a Senior Manager of IT. You'll wrangle an admittedly fragmented set of systems and processes, then build something better: a streamlined IT practice built for security, ease, and durability.

This role covers (among many other things), everything from I can't print help desk-style support to Shadow IT remediation to Azure App management to SSO selection and deployment. It's totally hands-on while also being the expert in the company's compliance, infrastructure, and security functions.

You will personally build what you design.Initially a department of one, the decisions you make will affect the company for years to come. No pressure, though.

The role is hybrid, based out of either our Pleasanton or Cupertino office.

What You'll Do

Build the IT function

• Bring together IT across the company under a single function
• Establish clear ownership and accountability for IT across the company
• Reduce shadow IT and standardize tools and processes
• Decide how IT should scale (internal hires, MSPs, or a hybrid approach)
• Hire and manage IT staff as the company grows
• Define and own the company's IT roadmap

Modernize technical infrastructure

• Consolidate and manage our identity platform
• Implement and manage device management for both Mac and Windows environments
• Manage desktop, SaaS, and virtual apps (on Azure)
• Wrangle and organize vendors
• Improve onboarding, offboarding, and employee IT experience
• Ensure reliable IT support across remote and office environments

Security and compliance

• Improve identity, access management, and endpoint security
• Implement practical security controls and policies
• Partner with engineering and leadership on security practices
• Prepare the company for SOC2

What Success Looks Like

Within your first 6 months you will have:

• Completed gap analysis for SOC2 readiness
• Chosen and implemented a unified identity platform across the company
• Completed documentation of IT onboarding and offboarding for remote, onsite, and hybrid employees
• Implemented automated SCIM provisioning
• Reduced shadow IT by auditing existing SaaS tools and establishing a clear approval and procurement process
• Established additional priorities defined with executive leadership.

Work Model: onsite initially, then ~3 days/week + as-needed, driven by both tax season and technical demands.

California salary range: $160k - $180k

Requirements

About you

• ~10+ years of IT experience, 3 years management experience, ideally in a startup or high-growth company
• Absolute comfort in being both the designer and the doer. If you have any reservations about helping people add a printer while designing new onboarding and offboarding processes, and doing SOC 2 prep, totally understandable but this role isn't for you.
• Experience implementing identity platforms such as JumpCloud, Okta, Entra ID, or Google Workspace
• Azure experience beyond Entra ID, specifically in securing and deploying apps.
• Experience managing Mac and Windows fleets with MDM tools such as Jamf, Iru (Kandji), or Intune
• Expertise in deploying and managing SSO, MFA, SCIM provisioning, RBAC, and access lifecycle management
• Experience preparing a company for SOC2
• Experience managing SaaS systems, vendors, and reducing shadow IT
• Ability to automate workflows and integrations
• Demonstrated ability to bring order to fragmented, fast-moving environments by standardizing systems, documenting practices, and building durable IT infrastructure across multiple offices.

Benefits

Medical, Dental, Vision, 401k w/match, Life, LTD