Director, Technology and Business Systems
Family Office ExchangeChicago, IL
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Overview
Schedule
Full-time
Education
PMP
Career level
Executive
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Director of Technology & Business SystemsJob SummaryThe Director of Technology & Business Systems provides enterprise‑level ownership of the organization’s technology platforms, ensuring they enable business strategy, operational efficiency, and future growth. This role is accountable for the technology ecosystem as a whole—including infrastructure, business systems, AI capability, and vendor partnerships—and serves as a strategic advisor to leadership.The Director leads technology‑enabled initiatives end‑to‑end, establishes system governance and roadmaps, and acts as the executive bridge between business leadership and technical resources. This role emphasizes strategic platform stewardship, AI adoption, and business enablement.Key ResponsibilitiesTechnology Operations & Internal Systems
- Oversee day‑to‑day management of internal hardware, software, and business systems.
- Ensure systems are properly configured, maintained, updated, and documented.
- Coordinate provisioning, support, and lifecycle management for devices and software.
- Monitor system performance, reliability, and security, escalating issues as needed.
- Lead or support projects that include a technology component, from requirements through implementation.
- Translate business needs into clear functional and technical requirements.
- Coordinate internal stakeholders, vendors, and technical resources to meet project timelines and objectives.
- Track project risks, dependencies, and milestones; communicate status to leadership and stakeholders.
- Serve as the primary point of contact between business staff and technology resources.
- Actively engage with departments to understand workflows, challenges, and improvement opportunities.
- Recommend and implement technology solutions that improve efficiency, visibility, and outcomes.
- Provide guidance and support to non‑technical users in plain, business‑friendly language.
- Manage relationships with external technology vendors, consultants, and service providers.
- Evaluate technology tools, platforms, and services for fit, cost, and value.
- Coordinate support agreements, licensing, renewals, and service levels.
- Maintain system documentation, standards, and technology roadmaps.
- Support compliance, security, and best practices related to technology usage.
- Identify opportunities for process automation, integration, and modernization.
- Experience in a role combining IT operations, project management, and business analysis.
- Familiarity with cloud platforms, SaaS applications, and system integrations.
- Exposure to cybersecurity best practices and data governance.
- Formal project management experience or certification (e.g., PMP, Agile, or similar) is a plus.
- Own the technology platform portfolio across the organization, including infrastructure, productivity platforms, enterprise systems (e.g., Microsoft Dynamics), and AI‑enabled tools.
- Define and maintain a multi‑year technology and systems roadmap aligned with organizational strategy and operational priorities.
- Establish clear standards, governance, and decision‑making frameworks for system selection, configuration, integration, and retirement.
- Advise executive leadership on technology investments, risks, tradeoffs, and opportunities.
Working at Family Office Exchange (FOX) provides opportunities to interact with enterprise families, family office executives, and their trusted advisors. We are committed to providing our members with networking, continuous learning, and objective guidance. The team at FOX is dedicated to three key pillars for success: collaboration, innovation, and excellence.
FOX offers a robust employee benefits plan, including: major medical, dental and vision care plans; basic and supplemental life insurance for employee and dependents; short and long-term disability options; 401(k) plan; Health Reimbursement Account; transportation and parking deduction option; generous vacation and holiday plan; and an on-site health club at Chicago headquarters.
Family Office Exchange is an Equal Opportunity Employer. For more information, please click the following links: English | Español
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FAQs About Director, Technology and Business Systems Jobs at Family Office Exchange
What is the work location for this position at Family Office Exchange?
This job at Family Office Exchange is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Family Office Exchange?
Employer has not shared pay details for this role.
What employment applies to this position at Family Office Exchange?
Family Office Exchange lists this role as a Full-time position.
What experience level is required for this role at Family Office Exchange?
Family Office Exchange is looking for a candidate with "Executive" experience level.
What education level is required for this job?
The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Family Office Exchange for this role?
Family Office Exchange offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Family Office Exchange?
You can apply for this role at Family Office Exchange either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.