Director, Web Engineering

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Director, Web Engineering

Indianapolis, Raleigh, or Remote US

About the Role

Genesys is seeking a hands-on, strategic Director to lead our Global Web Engineering team-leading the platforms and engineering teams that power Genesys.com. We are looking for a technical leader who combines deep corporate web development expertise with enterprise-scale platform ownership and a passion for delivering high-performing, secure, globally scalable digital experiences.

At Genesys, you will shape the future of our global digital experience at enterprise scale-with the opportunity to modernize our web platform, implement emerging technologies, and lead a high-impact team that directly supports our demand generation, brand, and CX strategy.

What You'll Do

Technical Architecture & Platform Leadership

• Define and execute the technical vision and roadmap for the Genesys web stack, including AI-powered and API-driven capabilities

• Own the enterprise WordPress architecture, including custom themes, plugins, Gutenberg blocks, third-party integrations, and reusable components

• Lead modernization initiatives including WordPress core and PHP upgrades, refactoring, and technical debt reduction

• Evaluate and implement headless or decoupled WordPress architectures where appropriate

• Establish and enforce engineering standards for code quality, accessibility, performance, scalability, and maintainability

Infrastructure, Hosting & DevOps

• Oversee hosting environments (cloud or enterprise WordPress hosts) and deployment pipelines

• Define environment strategy (local, staging, production) and ensure reliable CI/CD workflows and release automation

• Manage scaling strategies, caching layers (Redis, Memcached), CDN configuration, and uptime optimization

• Ensure disaster recovery planning, automated backups, observability, and operational reliability

Security, Compliance & Governance

• Own platform security posture, including vulnerability management, plugin governance, and incident response

• Enforce secure coding standards and role-based access controls

• Support audits, penetration testing, and compliance initiatives (e.g., GDPR, CCPA, accessibility standards)

• Manage third-party plugins and integrations with strong security and privacy governance

Performance, SEO & Digital Quality

• Drive improvements in page speed, Core Web Vitals, database optimization, and overall site performance

• Establish strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance)

• Lead UAT processes and test automation to ensure high-quality releases

• Proactively monitor performance metrics and resolve issues before user impact

Leadership & Cross-Functional Collaboration

• Lead, mentor, and grow a global team of front-end and full-stack engineers, QA professionals, and web publishers

• Partner closely with UX, content, marketing, analytics, IT, security, and digital growth teams

• Enable personalization, experimentation, and scalable design system adoption

• Manage agencies, contractors, hosting vendors, and platform partners

• Translate complex technical tradeoffs into clear guidance for executive stakeholders

What You Bring

Required

• 12+ years of professional web development experience, 5+ leading teams

• 10+ years of deep, hands-on WordPress development experience (custom themes, plugins, enterprise implementations)

• Strong expertise in PHP, JavaScript, HTML5, CSS, APIs, and modern web architectures

• Experience leading enterprise-scale, high-traffic WordPress platforms

• Strong knowledge of hosting environments, DevOps practices, CI/CD pipelines, and release automation

• Demonstrated expertise in performance optimization, caching strategies, CDNs, and Core Web Vitals

• Experience implementing technical SEO and accessibility (WCAG/ADA) best practices

• Proven experience leading global or distributed engineering teams

Preferred

• Experience with cloud platforms (AWS, GCP, Azure) or enterprise WordPress hosts (WP Engine, Pantheon, Kinsta)

• Experience with containerization (Docker) or infrastructure-as-code

• Background in B2B, SaaS, or complex enterprise digital environments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$164,900.00 - $290,100.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.