Director, Product Management - A2A And MCP Integrations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:

Enterprise organizations depend on secure, scalable connectivity between AI platforms, core business systems, and customer experience infrastructure. This role shapes how Genesys Cloud integrates with external enterprise applications and AI ecosystems through governed A2A and MCP integration patterns, enabling customers to orchestrate intelligent, connected experiences at scale.

As Director of Product Management for A2A and MCP Integrations, you will operate as a senior individual contributor with end-to-end ownership of strategy, standards, and roadmap execution across the A2A and MCP ecosystem. You will influence platform architecture, ecosystem quality, and enterprise adoption through deep cross-functional partnership rather than direct people management. Your work directly impacts how global enterprises leverage AI within Genesys Cloud to improve performance, reliability, and customer outcomes. While this position can be based anywhere in the United States, collaboration with EMEA-based team members may occasionally require flexibility in working hours to support cross-regional overlap, especially for locations with larger time zone differences.

Key Responsibilities:

• Own the end-to-end product strategy for Genesys Cloud A2A and MCP ecosystem connectivity across enterprise applications and AI platforms

• Define and execute a multi-year roadmap aligned with corporate objectives, platform standards, and enterprise customer needs

• Drive alignment across engineering, UX, product, sales, and customer success to deliver high-impact integration capabilities

• Establish governance frameworks, reusable patterns, and reference architectures that accelerate secure integration development

• Design scalable connectivity models that improve adoption, reduce operational friction, and minimize support burden

• Define and monitor ecosystem performance metrics including reliability, latency, observability coverage, and error rates

• Influence platform architecture decisions to ensure integrations are secure, resilient, compliant, and enterprise-ready

• Conduct competitive benchmarking to identify ecosystem gaps and strengthen integration differentiation

• Partner with senior stakeholders to clarify roadmap direction and support enterprise sales engagements

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Linguistics, or a related technical field

• 7 or more years of product management experience in SaaS, cloud platform, or enterprise software environments

• Demonstrated experience defining and delivering integration or platform connectivity strategies

• Strong understanding of API design, event-driven architectures, and enterprise integration patterns

• Experience working with AI integration frameworks, model providers, or governed connectivity standards such as A2A or MCP

• Proven track record influencing cross-functional stakeholders without direct people management authority

• Experience operating at enterprise scale, including security, compliance, and data governance considerations

• Excellent written and verbal communication skills, including executive-level presentation experience

Preferred Qualifications:

• Experience scaling integration ecosystems for cloud platforms or enterprise SaaS products

• Familiarity with AI orchestration frameworks, model context protocols, and tool integration patterns

• Experience partnering with external technology providers on joint integration initiatives

• Background in competitive analysis of platform ecosystems and integration breadth

• Direct engagement with enterprise customers to shape integration roadmaps and resolve complex requirements

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$193,700.00 - $340,700.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.