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Director - Service Delivery (Westlake)

Goosehead Insurance AgencyWestlake, Ohio
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Overview

Schedule
Full-time
Career level
Executive
Benefits
Career Development

Job Description

  • Coach and develop senior managers and managers to meet high performance standards.

  • Drive ownership of team KPIs (SLA, NPS, CSAT, FCR) and maintain operational rigor.

  • Implement agile performance management systems and continuous improvement loops.

  • Partner cross-functionally with Tech, Product, and Sales to lead transformation efforts.

  • Cultivate a culture of urgency, discipline, and scalable success.

  • Formalize leadership development frameworks with structured coaching cadences and calibration.

  • Facilitate cross-functional leadership development roundtables to build shared practices.

  • Provide decisive leadership during escalations and inflection points.

  • Track and report coaching effectiveness using engagement and performance data.

  • Align service delivery results with strategic goals (e.g., retention, upsell, digital adoption).

  • Communicate with influence and clarity across teams during ambiguity and change.

  • Convert client feedback into strategic service enhancements.

  • Champion innovation in tooling, processes, and workflows that remove friction.

  • Forecast staffing and budget needs in partnership with Finance and WFM.

  • Sponsor stretch and rotational development programs to elevate emerging talent.

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FAQs About Director - Service Delivery (Westlake) Jobs at Goosehead Insurance Agency

What is the work location for this position at Goosehead Insurance Agency?
This job at Goosehead Insurance Agency is located in Westlake, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Goosehead Insurance Agency?
Employer has not shared pay details for this role.
What employment applies to this position at Goosehead Insurance Agency?
Goosehead Insurance Agency lists this role as a Full-time position.
What experience level is required for this role at Goosehead Insurance Agency?
Goosehead Insurance Agency is looking for a candidate with "Executive" experience level.
What benefits are offered by Goosehead Insurance Agency for this role?
Goosehead Insurance Agency offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Goosehead Insurance Agency?
You can apply for this role at Goosehead Insurance Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.