Director, Inforce Administration

What you’ll accomplish with usAs a Director, Inforce Administration, you’ll be at the core of our mission. Here are the main responsibilities:

• Provide strategic direction and oversight for the Client Experience, Claims, and Premium Accounting teams, ensuring all service, quality, and production standards are met or exceeded. Identify opportunities to move the processes forward driving efficiency.

• Collaborate extensively with Sales, Actuarial, Reinsurance and Executive Teams on a variety of topics and will be expected to bring extensive subject matter expertise to efforts.

• Lead, mentor, and develop department managers and staff, fostering a culture of high performance, accountability, and continuous improvement.

• Drive digital transformation and operational strategy for Inforce Operations by optimizing systems, processes, and policies for efficiency and superior customer experience.

• Oversee the measurement and reporting of key performance indicators (KPIs) for all departments; analyze trends and drive initiatives for improvement.

• Ensure compliance with all company guidelines, regulatory requirements, and contractual obligations through robust documentation and verification systems.

• Serve as the primary escalation point for complex or sensitive client, agent, or operational issues, ensuring timely and effective resolution.

• Lead cross-functional projects and initiatives to support the growth and sustainability of the inforce insurance business.

• Represent the department and company in both internal and external forums. Expected travel, 10%.

• Monitor and ensure the accuracy and timeliness of all financial and operational reporting, including audits and regulatory examinations. Work with department leadership to advance current audit disciplines.

What could accelerate your success in this role

We’re looking for someone who:

• Practices strategic thinking, with the ability to set direction, anticipate challenges, and drive operational improvements.

• Has a collective mindset, working effectively with executive leadership, cross-functional teams, and external partners.

• Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff.

• Responds well to industry changes, regulatory updates, and evolving business needs.

• Strong knowledge of Individual Insurance products, reinsurance processes, industry regulations, and best practices.

• Has a minimum of 10 years of progressive leadership in insurance operations, with strong expertise in Individual Insurance claims, customer service, and premium accounting.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence; 

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; 

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; 

• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Apply now and get ahead of your career, where your talent really belongs!  

Still unsure about applying?At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!