Director, Operations- Las Vegas & Denver

Job Description

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The Director, Operations is directly responsible for top and bottom line performance of a given market. May report into the Vice President, Operations in larger markets. Responsible for setting common goals to maximize revenue and bottom line performance while providing exceptional service and response time to our residents and for general inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout the assigned portfolio. All goals will be in accordance with the budget and company/regional objectives.

What You'll Do

• Oversee overall financial performance of assigned market. Provide guidance to all department leadership within the market.

• Direct portfolio management to achieve company and/or owner financial and business objectives.

• Responsible for overall portfolio performance through review of marketing, pricing and financial strategies, as well as review of maintenance/rehab- related expenses.

• Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year.

• Oversee customer service function for residents, vendors, brokers and owners.

• Direct oversight of resident satisfaction and retention.

• Assist all area leaders as needed, pertaining to all aspects of the business.

• Provide leadership and oversight of the Leasing Experience team responsible for managing the new lease and renewal process

• Collaborate with local and national support leadership on initiatives to maximize occupancy and revenue within the portfolio

• Analyze residential home inventory, including pricing, availability, lease expirations, market activity and trends, and competitive available homes

• Evaluate pricing trends and strategies to include review of market and submarket conditions, and supply and demand drivers, and make recommendations for asset improvements, marketing enhancements, pricing initiatives, and performance strategies to drive velocity, revenue growth, and customer satisfaction

• Ensure the team complies with policies, processes, and procedures to function according to quality standards and operating objectives

• Facilitate communication and implementation of company initiatives and team goals

• Utilize department and Leasing Experience Specialist performance measurement tools to determine areas of opportunity for improvement and recognition of achievement

• Take proactive measures to minimize and assist with expediting resolution of escalations as it relates to leasing and renewals

• Other responsibilities as assigned to assist in the achievement of market and portfolio objectives

Who We're Looking For

• Bachelor's degree in Business Management preferred.

• Seven or more years of experience in a property management leadership position over a team of individuals.

• Real Estate License preferred.

• Current driver's license and automobile insurance.

• Other license and/or certifications as required by state law.

• Ability to read, write, understand and communicate in English.

• Ability to use a personal computer and has working knowledge of Outlook, Microsoft Word and Excel.

• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Ability to effectively communicate with a diverse workforce.

• Strong organizational and time management skills.

• Ability to perform advanced mathematical and accounting functions.

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to facilitate presentations or speak in public to large groups of people.

• Must be proactive, self-directed and highly motivated.

• Ability to drive an automobile.

• Ability to travel on all forms of commercial transportation.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Must be available and reachable at all times via phone or pager, except during approved time off.

• Extensive travel will be required.

• Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled.

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates

• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401k with matching company contributions

• Awesome work environment with casual dress

• Team events and gatherings

• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!

Salary Range

The salary range for this position is: $110,587.50 - $191,685.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

#LI-SG1