Director, Policy Administration Solutions

Summary

The Director, Policy Administration Solutions, is responsible for the delivery of robust, and scalable solutions needed to run our company with operational excellence and flexibility. The key areas of focus are policy, claims, billing, customer care, document management, and imaging – both on JM’s paper and our partners via the General Agency.  A passion for people focused leadership while levering new disruptive technologies like AI will be key to driving success.

The Director partners closely with business leaders to map out strategy, develop plans and deploy new or enhanced products and/or services. The leader must be passionate about creating dependable, open, and agile solutions levering AI, automation, reusable components, and data analytics. The Policy Administration systems will be part of our platform ecosystem and will be leveraged in agreed upon architecture patterns.

Beyond tight business relationships, the leader will work closely with Technology peers which both deploy and maintain solutions with excellence. One key focus is to open solutions for strong business ownership to configure and update solutions, leveraging agreed upon change practices.Why Jewelers MutualSince 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.What You'll Do

Strategic Leadership and Business Enablement

• Live the Jewelers Mutual mindset: curiosity, urgency, deep understanding of the customer, working cross-functionally and enabling autonomy.

• Plan and build capabilities for new products, services, and global expansion.
• Vendor negotiations and ongoing vendor relationship management (Guidewire, SmartComm, others)
• Leverage data and AI to driving automation and operational effectiveness.
• Strong cross-functional collaboration and partnerships.
• Support and execute innovative and experimental product and service launches.
• Be a key contributor to the future state data and technology architecture design and implementation.
• Coordinate and drive the business relationships with key internal partners and significant external partners. Open solutions to be owned and managed across the business operations.
• Prepare/review budgets for business plans ensuring that maximum value is provided to the company.
• Maintain project controls that accurately reflect completed work against project plans, schedules, and budgets, and ensure user/management involvement at appropriate milestones.
• Direct the development and reporting of performance metrics and direct actions to continuously improve managing the business of Technology.
• Develop a strong working knowledge of clients’ and users’ businesses.
• Communicate across the company keeping stakeholders informed of the status of initiatives and projects, performance against planned objectives.
• Evaluate external advancements in the Technology industry to improve customer/user satisfaction, reduce operating expenses, and maximize revenues.

Culture & Talent Leadership

• Develop workforce strategy to meet the organization’s current and future needs through developing, hiring, and/or sourcing talent.
• Build and inspire a high-performing, diverse security and controls team with a focus on learning, transparency, and inclusiveness.
• Partner with Human Resources to create learning, development and progression opportunities aligned to the organization’s skill and capability needs, and to provide rewarding career paths for teams.
• Lead and influences cross-functionally in a collaborative way.

Metrics, KPIs, and Continuous Improvement

• Define and own KPIs and metrics which highlight performance, risks, and business enablement.
• Deliver clear, compelling insights to executives and business stakeholders.

Skills and Competencies

• Solid understanding of P&C insurance practices and policy administration technologies.
• Ability to surface, prioritize and balance multiple priorities.
• Relationship building and collaboration skills across diverse stakeholders and customers.
• Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
• Expertise in strategic thinking, with strong business acumen.

Minimum Requirements 

• Bachelor’s degree required, master’s degree preferred.
• Must have 9-10 years of related experience, including at least 3 years of management experience.

What We Offer You

• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.