Director, Managed Services-Voice & Services

Lumos Networks Corp.Waynesboro, VA

$116,025 - $145,110 / year

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Overview

Schedule

Full-time

Career level

Executive

Remote

Hybrid remote

Compensation

$116,025-$145,110/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Segra is searching for a qualified and experienced Director, Managed Services- Voice & Services to join us in a full-time capacity.

Location Requirement:The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of our Segra office locations, with flexibility to work remotely two (2) days each week.

Role Overview:The Director, Managed Services- Voice & Services is accountable for critical operational functions within Managed Services: technical escalation for all voice services and customer onboarding across the full Managed Services portfolio, including Voice, SD-WAN, and Security. The Director will lead multiple teams and team leaders across escalation and onboarding functions.

This role owns the teams, processes, and outcomes associated with resolving complex service-impacting issues, onboarding customers at scale, and ensuring predictable, high-quality service delivery. The Director operates at the intersection of engineering, operations, and customer experience-providing executive-level leadership for escalations, onboarding execution, and continuous operational improvement.

The Director will serve as the technical escalation point for all voice services and provide executive escalation interface for high-impact customer and platform issues.

Experience:

A minimum of 10 years of experience in telecommunications, managed services, or technology operationsDemonstrated leadership of technical escalation teams and/or onboarding organizationsStrong background in voice services (UCaaS, SIP, SBCs, call routing)Experience supporting multi-product managed services environments (voice, networking, security)Prior experience leading managers and senior technical staff

Education: Bachelor's degree in information technology, information systems, or equivalent combination of relevant education and experience.

Key Competencies:

Proven ability to lead multiple complex technical teams and team leaders focused on service delivery and escalationDeep understanding of voice technologies, managed services operations, and onboarding workflowsStrong systems-thinking and root-cause analysis capabilityAbility to operate calmly and decisively during high-severity eventsStrong cross-functional leadership and executive communication skillsData-driven approach to drive prioritization, resourcing decisions, and process improvement

About Segra:Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:Segra offers a very robust benefits package to our full-time employees, some of which include:

Medical, dental, vision insuranceLife insurance401(k) matchFlexible Spending/Health Savings AccountsTuition and gym reimbursementsVacation/PTO, paid holidays, floating holidaysVolunteer days, parental leaveLegal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $116,025.00 - $145,110.00

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

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FAQs About Director, Managed Services-Voice & Services Jobs at Lumos Networks Corp.

What is the work location for this position at Lumos Networks Corp.?

This job at Lumos Networks Corp. is located in Waynesboro, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lumos Networks Corp.?

Candidates can expect a pay range of $116,025 and $145,110 per year.

What employment applies to this position at Lumos Networks Corp.?

Lumos Networks Corp. lists this role as a Full-time position.

What experience level is required for this role at Lumos Networks Corp.?

Lumos Networks Corp. is looking for a candidate with "Executive" experience level.

What benefits are offered by Lumos Networks Corp. for this role?

Lumos Networks Corp. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, Paid Community Service Time, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Lumos Networks Corp.?

You can apply for this role at Lumos Networks Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.