Director, Digital Commerce And Customer Experience

Nebraska Furniture Mart, Inc.Omaha, NE

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Overview

Schedule

Full-time

Career level

Executive

Remote

Hybrid remote

Benefits

Career Development

Job Description

Job Description: Your Piece of the Puzzle

NFM is seeking a strategic, customer-focused digital commerce leader to own the performance, roadmap, continuous evolution and enterprise growth of our online experience. As Director, Digital Commerce & Customer Experience, you will lead the strategy for site merchandising, customer journey optimization, digital discovery, and conversion performance-partnering across merchandising, marketing, product, analytics, and technology to drive profitable growth and a seamless omnichannel customer experience. This is a highly visible leadership role focused on digital experience, commercial performance, and enterprise impact. This position will work a hybrid schedule requiring the candidate to reside in NE, IA, MO, KS or TX and in commuting distance to one of our retail locations.

Job Duties: A Day in the Life

Manage: Own the digital commerce strategy and site experience roadmap to improve conversion, usability, and overall online performanceLead: Drive key metrics including conversion, revenue, average order value, and customer engagementCollaborate: Lead cross-functional teams and establish clear operating rhythms that accelerate executionAdminister: Champion experimentation, personalization, and continuous optimization across the customer journeyModel: Shape a high-performing online journey across browse, product detail, cart, and checkout experiences that reflect the NFM brandFoster: Build clear accountability and operating rhythms across teams to simplify execution and accelerate meaningful outcomes

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

8-10+ years of experience in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or a related leadership functionBachelor's Degree in Marketing, Advertising, related field or equivalent experienceDemonstrated success improving online performance, conversion, digital selling outcomes, and customer experienceExperience leading cross-functional work across merchandising, marketing, product, analytics, and technology teamsStrong understanding of ecommerce KPIs, experimentation, search and SEO, and digital roadmap prioritizationAbility to influence, simplify complex work, and lead change in a fast-paced, matrixed environmentRetail or omnichannel experience preferredPre-employment screening includes, but isn't limited to, motor vehicle and criminal background check

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FAQs About Director, Digital Commerce And Customer Experience Jobs at Nebraska Furniture Mart, Inc.

What is the work location for this position at Nebraska Furniture Mart, Inc.?

This job at Nebraska Furniture Mart, Inc. is located in Omaha, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Nebraska Furniture Mart, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Nebraska Furniture Mart, Inc.?

Nebraska Furniture Mart, Inc. lists this role as a Full-time position.

What experience level is required for this role at Nebraska Furniture Mart, Inc.?

Nebraska Furniture Mart, Inc. is looking for a candidate with "Executive" experience level.

What benefits are offered by Nebraska Furniture Mart, Inc. for this role?

Nebraska Furniture Mart, Inc. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Nebraska Furniture Mart, Inc.?

You can apply for this role at Nebraska Furniture Mart, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.