Director, Technical Service & Biomedical Engineering
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Remote
On-site
Compensation
$170,000-$180,000/year
Job Description
Director, Technical Service & Biomedical Engineering The Director, Technical Service & Biomedical Engineering leads the strategic, operational, and regulatory direction of the companys technical service and biomedical engineering functions. This role is responsible for building and developing high-performing teams across Technical Support, Biomedical Engineering, and Installation while ensuring exceptional service delivery, technical excellence, and regulatory compliance. The position also oversees budget planning, cost center management, technical troubleshooting, service partner performance, and continuous improvement initiatives that enhance customer satisfaction and operational effectiveness. Working cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams, this leader plays a critical role in supporting product validations, training initiatives, complaint resolution, and quality system compliance. The role ensures adherence to FDA, ISO 13485, Canadian Medical Device regulations, Joint Commission standards, and other applicable laboratory and regulatory requirements while driving strong documentation practices, audit readiness, and process improvement.Responsibilities
- Lead the strategic direction, daily operations, and performance of the Technical Support, Biomedical Engineering, and Installation functions.
- Develop department goals, priorities, and operating plans aligned with broader business objectives.
- Own budget planning, forecasting, expense management, and capital asset planning for the technical operations cost center.
- Provide leadership for complex technical troubleshooting, escalation management, and resolution of hardware, software, and customer-related issues.
- Support the evaluation, testing, and implementation of new instrumentation, analyzers, and related technical systems.
- Partner cross-functionally with Clinical Technical Service, Marketing, Product Management, QA/Regulatory, and commercial teams to support product launches, validations, and training initiatives.
- Develop and deliver technical training programs and materials for internal teams, distributors, and service partners.
- Manage external service providers and ensure performance against service, quality, and compliance expectations.
- Oversee the development and maintenance of SOPs, technical procedures, service documentation, and complaint-handling processes.
- Monitor technical support data, quality control, and calibration trends to identify issues, improve reliability, and strengthen service performance.
- Partner with Quality to align metrics, monitor KPIs, and maintain audit readiness across the function.
- Drive continuous improvement initiatives that enhance operational efficiency, regulatory compliance, and customer satisfaction.
- Bachelors degree in engineering, biomedical engineering, a related technical field, or an equivalent combination of education and experience.
- 10+ years of experience supporting laboratory equipment, instrumentation, analyzers, or related technical systems.
- Leadership experience within the diagnostics, laboratory, or medical device industry.
- Experience leading teams and driving improvement initiatives in a growing or evolving organization.
- Strong background in technical troubleshooting, service operations, training, and regulated environments.
- Advanced degree in engineering, biomedical engineering, business, or related discipline.
- Experience supporting capital equipment or complex diagnostic platforms in a customer-facing environment.
- Familiarity with complaint handling, CAPA, validation activities, and service-related quality systems.
- Experience working with distributors, third-party service providers, or global service networks.
- Demonstrated success leading organizational change, process improvement, or service transformation initiatives.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Director, Technical Service & Biomedical Engineering Jobs at Openwork
What is the work location for this position at Openwork?
This job at Openwork is located in Cortlandt Manor, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Openwork?
Candidates can expect a pay range of $170,000 and $180,000 per year.
What employment applies to this position at Openwork?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Openwork?
You can apply for this role at Openwork either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.