Director, Account Management

Success Matcher RecruitmentNew York City, New York

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Overview

Schedule

Full-time

Career level

Executive

Remote

Hybrid remote

Benefits

Career Development

Job Description

About the Role

The company is seeking a high-performing Director, Account Management to step into a critical "player-coach" leadership role. This person will lead, mentor, and scale a team of 3–5 Account Managers while directly managing strategic enterprise accounts valued between $1M and $4M. You'll serve as an executive sponsor for key client relationships, drive Gross Retention Rate (GRR) and Net Retention Rate (NRR) targets, and refine commercial processes for a complex, highly technical product line.

Key Responsibilities

Leadership & Coaching — Mentor and manage a team of 3–5 Account Managers across onboarding, renewals, stakeholder mapping, and commercial escalations.

Account Strategy & Execution — Directly own a book of strategic enterprise accounts ($1M–$4M), serving as executive sponsor to ensure high retention and multi-divisional expansion.

Operational Standards — Establish standards for customer communications, account planning, and reporting to maintain quality and urgency across the book of business.

Technical & Commercial Alignment — Partner with scientific buyers and internal engineering teams to navigate complex implementation hurdles and translate technical capabilities into clear commercial value.

Quota Accountability — Drive GRR and NRR performance across the team while stepping in personally to unblock critical account risks.

What We're Looking For

5–10 years in enterprise Account Management or Customer Success, with 2+ years of direct team management experience
Proven track record managing enterprise accounts at a technical/industrial software company (e.g., Palantir, C3.ai, Optimizely companies selling to buyers who make real-world products, not marketing/fintech SaaS)
Experience at a growth-stage company scaling an AM/CS function
Strong academic foundation comfortable with numeric/statistical concepts; a degree in a science, chemistry, biology, or other quantitative field is a plus
Demonstrated ownership of renewal/expansion strategy and GRR/NRR metrics
Experience managing complex enterprise implementations with multiple stakeholders
Executive presence able to credibly engage C-suite stakeholders at Fortune 500 customers
Based in or willing to relocate to NYC (hybrid, in-office)
Able to travel 20–30% for customer engagements

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FAQs About Director, Account Management Jobs at Success Matcher Recruitment

What is the work location for this position at Success Matcher Recruitment?

This job at Success Matcher Recruitment is located in New York City, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Success Matcher Recruitment?

Employer has not shared pay details for this role.

What employment applies to this position at Success Matcher Recruitment?

Success Matcher Recruitment lists this role as a Full-time position.

What experience level is required for this role at Success Matcher Recruitment?

Success Matcher Recruitment is looking for a candidate with "Executive" experience level.

What benefits are offered by Success Matcher Recruitment for this role?

Success Matcher Recruitment offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Success Matcher Recruitment?

You can apply for this role at Success Matcher Recruitment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.