Director, Stadium Tours

What you'll be doingThe Tennessee Titans are looking for a visionary, guest-focused, and strategic Director, Stadium Tours. This role will serve as the architect and driving force behind the creation of a premier Stadium Tours program for the new Nissan Stadium.

The Director, Stadium Tours will shape the vision, innovate the guest experience, and oversee the operational, commercial, and creative elements that bring Titans history and culture to life. This position blends strategic leadership, hospitality excellence, and immersive storytelling - ensuring every guest walks away feeling more connected to the Tennessee Titans and the city of Nashville.

Key Responsibilities:

Lead the creation, launch, and long-term strategy of a world-class Stadium Tours program at the new Nissan StadiumDevelop a full suite of tour experiences - including public, private, VIP, themed, and educational products - that position the stadium as a premier destinationDesign every element of the guest journey, ensuring hospitality excellence, immersive storytelling, memorable photo moments, and seamless executionIntegrate Titans history, culture, values, and community impact into scripts, exhibits, and interactive touchpoints throughout the tourDrive group sales across consumer, corporate, school, and travel segments, including pricing, revenue strategy, and pipeline managementOversee daily tour operations: scheduling, staffing, routing, capacity, guest flow, ADA compliance, and safety coordinationCollaborate with Stadium Operations, Security, Facilities, A/V, IT, Concessions, Retail, and Marketing to ensure consistent on-brand experiencesUse data and guest feedback to optimize programming, operational efficiency, staffing models, and content updatesRecruit, train, and mentor a high-performing team of tour managers, hosts, and guidesManage program budgets and P&Ls, creating dashboards to track attendance, revenue, NPS, retail performance, and operational KPIs

What you'll bringRequired Qualifications:

Is a visionary experience-builder who loves designing moments that feel special, memorable, and deeply connected to a brand's storyThrives in fast-paced environments and can balance creativity, storytelling, operations, and business strategy at onceIs naturally guest-centric and energized by serving fans, families, visitors, and partnersBrings a collaborative spirit and enjoys partnering across departments to achieve shared goalsInspires teams through strong communication, coaching, and accountabilityIs passionate about innovation and is always seeking ways to elevate the experience through technology, design, or service enhancementsApproaches challenges with a solution-oriented mindset and embraces continuous improvementIs detail-obsessed, organized, and capable of managing multiple complex operational components simultaneouslyHas strong commercial instincts - comfortable with sales, revenue strategy, and date-driven decision making

Preferred Qualifications:

Bachelor's degree in business, Hospitality, Tourism, Sports Management, or a related field7 - 10 years of progressive experience in stadium/venue tours, guest experience, events, experiential marketing, or museum/attraction operations3+ years of demonstrated leadership experience managing teams and cross-functional initiativesProven ability to create and scale guest experiences that drive attendance, revenue, and brand affinityStrong financial and analytical skills, including experience managing budgets and P&LsExcellent verbal and written communication, presentation abilities, and a guest-first mindset

Core Competencies:

Communication: Leads and inspires a team of managers, hosts, and guides while translating Titans history and brand values into scripts and guest-facing content.Collaboration: Delivers consistent, on-brand experiences across Stadium Operations, Security, Facilities, A/V, IT, Concessions, Retail, and Marketing.Adaptability: Balances creative storytelling, daily operations, and commercial strategy simultaneously with no existing playbook to lean on.Strategic Thinking: Builds long-term program vision, pricing and revenue strategy, and pipeline management across consumer, corporate, school, and travel segments.Customer Focus: Thinks with a guest-first mindset to create memorable moments and use guest feedback (NPS) to continuously optimize the experience.

Physical Requirements and Working Conditions:

Work Environment: Office/FieldPhysical Requirements: Ability to stand and sit for extended periods of timeSchedule: Monday-Friday, standard business hours; occasional evenings & weekends