Director, Client Service Executive Manager - Government Solutions

The Bank of New York MellonWashington, DC

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Benefits

Career Development

Job Description

JobID: 81605

Category: Client Service Management

JobSchedule: Full time

Posted Date: 2026-09-29T16:10:20+00:00

JobShift: Day

Base Salary Min: 130000

We're seeking a future team member for the role of Director, Client Service Executive Manager - Government Solutions to join our Corporate Trust team. This role is located in Lake Mary, FL, Washington, DC, or New York, NY.

What we do:

BNY's Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.

Summary: Seeking an experienced Client Service Executive Manager with 10-15 years in client relationships and Corporate Trust, focused on outstanding client service, retention, and long-term success. Known for a client-obsessed approach, fostering trusted partnerships, and aligning service delivery with strategic client goals.

Key Responsibilities:

Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills & Qualifications:

10-15 years of client service or relationship management experience in the Corporate Trust or related financial services industry with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred.
Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
Exceptional communication, negotiation, and problem-solving skills.
Strategic mindset with the ability to analyze client health metrics and translate insights into action.
Deep understanding of Corporate Trust products, market dynamics, and operational processes.
Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.

Core Competencies:

Client Advocacy
Relationship Management and/or Service Management
Problem Resolution
Strategic Planning
Risk & Compliance Awareness
Cross-Functional Collaboration

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FAQs About Director, Client Service Executive Manager - Government Solutions Jobs at The Bank of New York Mellon

What is the work location for this position at The Bank of New York Mellon?

This job at The Bank of New York Mellon is located in Washington, DC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Bank of New York Mellon?

Employer has not shared pay details for this role.

What employment applies to this position at The Bank of New York Mellon?

The Bank of New York Mellon lists this role as a Full-time position.

What experience level is required for this role at The Bank of New York Mellon?

The Bank of New York Mellon is looking for a candidate with "Executive" experience level.

What benefits are offered by The Bank of New York Mellon for this role?

The Bank of New York Mellon offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Bank of New York Mellon?

You can apply for this role at The Bank of New York Mellon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.