Director Business Process Solutions

Horace Mann Madison, WI

$105,200 - $147,950 / year

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Compensation

$105,200-$147,950/year

Benefits

Career Development

Job Description

Horace Mann is seeking a strategic and innovative Director, Business Process Solutions to lead enterprise process improvement initiatives that drive operational excellence, customer experience, and business growth. This leadership role is responsible for partnering across the organization to identify opportunities, optimize operations, and implement scalable solutions that improve efficiency, quality, and organizational performance.

The ideal candidate combines strong operational leadership, process improvement expertise, analytical thinking, and the ability to influence across all levels of the organization. This role is instrumental in helping the organization continuously evolve to better serve customers, business partners, and employees.

Key Responsibilities

Strategic Process Improvement

Support all levels of management in improving processes, procedures, and systems through the design, development, and deployment of innovative business solutions.
Interpret customer requirements and evaluate existing business processes to identify inefficiencies, root causes, and opportunities for improvement.
Identify and quantify the cost of poor quality, operational gaps, and process risks to drive customer retention and market growth.
Research, analyze, recommend, and implement operational improvements aligned with divisional and enterprise objectives.

Leadership & Team Development

Lead, coach, and develop a team of Business Process Consultants, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Establish clear priorities and ensure alignment of team efforts with strategic business goals.
Build organizational capability in process improvement methodologies and operational excellence practices.

Project & Change Leadership

Execute disciplined project management practices to deliver nimble, scalable, and resilient solutions that improve customer experience and reduce operational cost.
Partner with business leaders to identify, scope, prioritize, and implement process improvement initiatives across operations and support functions.
Guide development of business cases, cost-benefit analyses (CBAs), solution mockups, and operational recommendations to support strategic decisions.
Ensure business requirements for process and system enhancements are clearly defined, actionable, and aligned with enterprise needs.

Operational Analytics & Performance Management

Establish forward-looking metrics and performance indicators that support timely decision-making and identify root causes of operational performance opportunities.
Utilize analytical tools, methodologies, and management practices to continuously optimize organizational processes and workflows.
Develop reporting and operational insights that support business leaders in achieving performance goals.

Vendor & Stakeholder Management

Oversee relationships with TPAs and operational vendors, ensuring service delivery aligns with contractual obligations and performance expectations.
Partner with procurement and business leaders on vendor selection, performance management, and optimization initiatives.
Collaborate cross-functionally with operations, product, compliance, technology, and leadership teams to drive enterprise alignment and execution.

Qualifications & Experience

Bachelor’s degree or equivalent professional experience required.
Demonstrated leadership experience in business process improvement, operational excellence, or process consulting environments.
Strong experience leading cross-functional operational initiatives and change management efforts.
Familiarity with group insurance, supplemental benefits, or voluntary insurance products strongly preferred.
Experience developing business cases, operational metrics, and process improvement recommendations.
Strong analytical, organizational, and strategic thinking skills.
Proven ability to lead teams, influence stakeholders, and drive measurable business outcomes.

Skills & Competencies

Strategic thinking and operational leadership
Process improvement and continuous improvement methodologies
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Project management and execution discipline
Vendor relationship management and negotiation
Customer-focused mindset with attention to operational quality and efficiency
Proficiency in Microsoft Excel and PowerPoint

Additional Information

Normal office environment with remote flexibility.
Occasional travel may be required for initiative alignment or onsite meetings.

Pay Range:

$105,200.00 - $147,950.00/annually

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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FAQs About Director Business Process Solutions Jobs at Horace Mann

What is the work location for this position at Horace Mann ?

This job at Horace Mann is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Horace Mann ?

Candidates can expect a pay range of $105,200 and $147,950 per year.

What employment applies to this position at Horace Mann ?

Horace Mann lists this role as a Full-time position.

What experience level is required for this role at Horace Mann ?

Horace Mann is looking for a candidate with "Executive" experience level.

What benefits are offered by Horace Mann for this role?

Horace Mann offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Horace Mann ?

You can apply for this role at Horace Mann either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.