Director Marketing, Creative, Brand & Communications

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Description

This role exists to grow our reach by turning brand and marketing strategy into clear, consistent action across the business. The Director, Marketing - Creative, Brand & Communications is accountable for how the brand shows up in the market and how effectively that story is activated through the field. This leader sets direction, leads through others, and builds strong relationships with field leaders to ensure strategy is understood, embraced, and executed where it matters most.

What You'll Do

Responsibilities

This role reports to our Chief Operations & Growth Officer, Bikram Sohi. This role has the following departments reporting to it: Creative, Field Communications, and will need to determine the right resources to own PR. Brand and Partnerships.

Leadership and accountability

Provide clear leadership across brand, creative, PR, partnerships, and communications. Set priorities, make decisions, and hold leaders accountable for outcomes. This role is responsible for results delivered through a large team of people leaders and specialists, not individual execution. Establish clear goals, measures of success, and expectations, and ensure follow-through.

Brand leadership

Own and evolve the brand strategy and ensure it is translated into clear guidance that teams and the field can act on. Serve as the final point of accountability for brand clarity, consistency, and quality across all touchpoints. Make deliberate choices about where the brand shows up, how it sounds, and what it stands for.

Fieldfacing partnership

Build strong, trusted relationships with field leadership and key influencers. Act as a true partner to the field by listening, understanding needs, and ensuring brand and communications efforts support real-world execution. Ensure messaging, tools, and campaigns are practical, clear, and designed for adoption. Hold teams accountable for creating work that helps the field succeed, not just look good.

PR and partnerships

Lead public relations, earned media, and partnerships with a focus on expanding reach and credibility in ways that support the field and commercial priorities. Set clear goals for PR and partnerships and hold teams and agencies accountable for impact. Ensure external storytelling aligns with what the field is saying and doing.

Creative leadership

Set creative direction and standards across design, copy, photo, and video. Provide clarity and feedback that raise the bar while keeping work focused on business and field needs. Ensure creative teams understand the strategy behind the work and are accountable for delivering on it.

Field activation and communications

Own field-facing communications and activation, ensuring strategy is translated into clear, actionable messaging. Partner closely with commercial and field teams to align timing, priorities, and expectations. Ensure communications are consistent, easy to understand, and reinforce confidence in the brand and direction.

Operationalizing strategy

Turn strategy into executable plans with clear ownership, timelines, and decision rights. Establish processes that enable teams to deliver reliably and at scale. Identify gaps, remove obstacles, and step in when accountability is unclear or execution is at risk.

People leadership

Lead and develop a large team through strong people managers. Set a culture of ownership, clarity, and follow-through. Coach leaders to manage performance, develop talent, and hold their teams accountable. Build succession and capability across the organization.

Crossfunctional leadership

Represent brand, creative, and communications at the leadership table with confidence and judgment. Influence decisions across marketing, commercial, and enterprise leadership. Push for clarity, alignment, and disciplined execution when priorities compete.

Requirements

What We're Looking For

Measures of success

• Brand reach, relevance, and consistency in the market
• Field understanding, adoption, and confidence in brand and messaging
• Effectiveness of PR, partnerships, and earned media in supporting growth
• Quality and impact of creative and communications
• Performance, engagement, and accountability of the leadership team

Education and experience

• 10+ years of experience in brand, creative, marketing, or communications leadership
• Significant experience leading leaders and large, complex teams
• Proven ability to partner with sales or field organizations and influence execution
• Strong judgment, decision-making, and accountability mindset
• Bachelor's degree required; advanced degree preferred

What We're Offering

Compensation and Benefits:

The anticipated salary range for this position starts at $175,000-190,000 annually, depending on experience and qualifications. This role is eligible for a performance-based bonus based on individual and company performance.

This position includes a comprehensive benefits package, which includes:

• Medical, dental and vision insurance
• Company-paid life insurance with additional voluntary coverage options
• Disability insurance
• Additional voluntary benefits
• 401k match
• Flex PTO
• Paid Parental Leave
• 30%+ discount on Pampered Chef Products and product giveaways

Pampered Chef currently follows a hybrid schedule in Addison, IL. The expectation is for employees to be in the office on Tuesday, Wednesday, and Thursday every week. We believe leadership is relational, not just transactional, and being together matters.