Director of Client Services

Why This Role Matters

At My HR Professionals, we believe great client experiences start with strong, thoughtful leadership. The Client Services Director plays a critical role in shaping how our clients are served and how our teams grow. This leader is responsible for the overall performance, efficiency, and development of the Client Services function—ensuring our people, processes, and priorities are aligned to deliver exceptional results.

This is a role for someone who enjoys building teams, improving systems, and leading with intention—someone who understands the importance of working on the department, not just in it.

What You’ll Do

As the Client Services Director, you will:

• Lead, coach, and develop the Client Services team, creating a culture of accountability, growth, and service excellence
• Own the day‑to‑day operations of the department, ensuring work is completed accurately, efficiently, and on time
• Partner in hiring, performance management, and—when necessary—separation decisions to ensure the right people are in the right roles
• Establish clear departmental priorities, goals, and performance expectations, and ensure alignment across the team
• Develop, implement, and continuously improve processes, standard operating procedures, and training programs
• Collaborate with senior leadership and peer directors on strategy, execution planning, and cross‑departmental initiatives
• Manage and monitor the Client Services budget and key performance indicators, communicating results and progress to your team
• Support client onboarding as needed to prevent delays and ensure a seamless client experience
• Actively participate as a member of the Management Team, contributing to company‑wide goals and initiatives

What We’re Looking For

You’re a strong fit if you bring:

• A bachelor’s degree in Human Resources, Business, or a related field; PHR or equivalent certification preferred
• Proven leadership experience in client services, operations, or a related management role
• Deep understanding of client onboarding, service delivery, and client advocacy processes
• The ability to lead through influence, clarity, and consistency—not micromanagement
• Strong analytical, organizational, and decision‑making skills in a deadline‑driven environment
• Excellent communication skills and confidence working with both clients and internal leadership
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort creating reports and presentations

How We Work

This role operates in a professional office environment with a mix of independent work and collaboration. Occasional client interaction and minimal travel may be required.

Our Values

We’re looking for leaders who believe:

• People do their best work when they are supported and trusted
• Continuous improvement is everyone’s responsibility
• Clear expectations and honest feedback create strong teams
• Client success and team success go hand in hand

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