Director of Compliance

POSITION OVERVIEW

The Director of Compliance is responsible for the operational leadership and day-to-day administration of SteerBridge's Compliance Management System (CMS). Reporting to the Chief Compliance Officer, this oversees the operational execution of SteerBridge's Compliance Management System, including compliance monitoring, transaction monitoring, complaint management, regulatory change management, policy administration, financial crimes compliance, and issuing bank reporting. The Director of Compliance serves as the primary operational liaison with the issuing bank, regulators, auditors, and critical third-party service providers, ensuring delegated compliance responsibilities are executed effectively and in accordance with applicable laws, contractual obligations, and internal governance standards.

The Director of Compliance partners closely with business leaders, operations, product, information security, legal counsel, and third-party service providers to integrate compliance into daily business operations while supporting responsible growth and innovation. This position serves as a key resource for regulatory guidance, compliance oversight, and continuous improvement across the organization.

This is a hybrid position based in Vienna, VA.

KEY RESPONSIBILITIES

• Manage the day-to-day operation of SteerBridge's Compliance Management System (CMS) and ensure compliance activities are performed in accordance with internal policies and regulatory requirements.
• Assist the Chief Compliance Officer in developing, implementing, maintaining, and enhancing enterprise compliance policies, standards, procedures, and governance documentation.
• Oversee the Company's compliance monitoring and testing program, including documenting results, tracking findings, and validating corrective actions.
• Oversee the Company's transaction monitoring program, ensuring alerts are reviewed, investigations are appropriately documented, and unusual or suspicious activity is escalated in accordance with established procedures.
• Coordinate regulatory change management activities by identifying new or amended regulatory requirements and ensuring timely implementation throughout the organization.
• Oversee consumer compliance activities related to applicable laws and regulations, including ECOA, FCRA, TILA, MLA, SCRA, E-SIGN, UDAAP, and other consumer protection requirements.
• Manage the Company's complaints and error resolution program, including complaint investigations, trend analysis, escalation of material issues, and reporting to executive leadership and the issuing bank, as appropriate.
• Oversee enterprise issue management activities by tracking compliance findings, corrective action plans, and remediation efforts through completion.
• Oversee the day-to-day administration of the Company's BSA/AML, OFAC, fraud prevention, identity theft prevention, sanctions screening, customer due diligence, and financial crimes compliance activities while ensuring compliance with Company policies, issuing bank requirements, and applicable regulatory obligations.
• Coordinate ongoing compliance oversight of critical third-party service providers, including Galileo, Mastercard, AWS, and other program partners, ensuring delegated compliance responsibilities are performed effectively.
• Review new products, operational changes, marketing materials, customer communications, and business initiatives to identify compliance risks and recommend appropriate controls.
• Develop and maintain compliance dashboards, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and recurring management reports used to evaluate program effectiveness.
• Prepare compliance reports, dashboards, key risk indicators (KRIs), and other management reporting for executive leadership, governance committees, and the Chief Compliance Officer.
• Coordinate regulatory examinations, issuing bank reviews, internal audits, and independent compliance assessments, including document collection, response coordination, and remediation tracking.
• Serve as the primary day-to-day compliance liaison with the issuing bank by coordinating requests, providing operational updates, supporting governance meetings, and facilitating issue resolution.
• Maintain the Company's policy management program by ensuring policies and procedures remain current, accurately reflect business operations, and receive appropriate approvals.
• Develop and deliver compliance training and awareness initiatives that promote a strong culture of compliance throughout the organization.
• Provide regulatory guidance and compliance support to business units while fostering collaboration and proactive risk management.
• Escalate material compliance, fraud, consumer protection, operational, or regulatory issues to the Chief Compliance Officer in accordance with established governance procedures.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, Finance, Risk Management, Criminal Justice, Law, or a related field.
• Five (5) years of progressive compliance experience within the financial services, banking, fintech, or payments industry.
• Three (3) years of leadership experience managing compliance programs or teams.
• Demonstrated experience supporting regulatory examinations and issuing bank oversight.
• Working knowledge of Compliance Management Systems, consumer financial regulations, and BSA/AML compliance.

PREFERRED QUALIFICATIONS

• CRCM Certification (or similar)
• CAMS Certification (or similar)
• Experience supporting or Banking-as-a-Service (BaaS) programs
• Experience working with issuing bank partnerships and payment card products.