Director Of Front Office
Canopy by Hilton Jersey CityJersey City, NJ
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Overview
Schedule
Full-time
Education
Bachelor's/Undergraduate Degree
Career level
Executive
Remote
On-site
Benefits
Career Development
Job Description
Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast!
Job Description for Director of Front Office/ Lead Welcome Desk Enthusiast.
POSITION TITLE:DIRECTOR OF FRONT OFFICE REPORTS TO: Director of Rooms POSITION SUMMARY:Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.DUTIES AND RESPONSIBILITIES:- Trains, cross-trains and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance of each front-office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash handling, check-cashing, and credit policies.
- Conducts Monthly scheduled meetings of front office personnel.
- Always wears the proper uniform. Requires all front office employees to always wear proper uniforms.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to the front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc.
- Monitor high-balance guests and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees.
- Monitor all VIP’s special guests and requests.
- Maintain required pars of all front office and stationery supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review the Front office logbook and Guest feedback forms daily.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
- Perform other duties as requested by management.
- Must be able to lift and carry up to 40 pounds.
- Must be able to stand in stationary position for longer periods of times up to 75%
- Maintaining brand standards and scores.
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FAQs About Director Of Front Office Jobs at Canopy by Hilton Jersey City
What is the work location for this position at Canopy by Hilton Jersey City?
This job at Canopy by Hilton Jersey City is located in Jersey City, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Canopy by Hilton Jersey City?
Employer has not shared pay details for this role.
What employment applies to this position at Canopy by Hilton Jersey City?
Canopy by Hilton Jersey City lists this role as a Full-time position.
What experience level is required for this role at Canopy by Hilton Jersey City?
Canopy by Hilton Jersey City is looking for a candidate with "Executive" experience level.
What education level is required for this job?
The education requirement for this position is Bachelor's/Undergraduate Degree. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Canopy by Hilton Jersey City for this role?
Canopy by Hilton Jersey City offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Canopy by Hilton Jersey City?
You can apply for this role at Canopy by Hilton Jersey City either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.