Director of Front Office-Full Service Hotel Long Island, NY
Blue Sky Hospitality SolutionsLong Island, NY
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Overview
Schedule
Full-time
Career level
Executive
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Position Overview
We are seeking an experienced and dynamic Director of Front Office to lead all front office operations for a full-service, branded hotel in Long Island, NY. This role is responsible for delivering exceptional guest experiences, driving operational efficiency, and leading a high-performing team in alignment with brand standards and ownership goals.
Key Responsibilities
Operational Leadership
- Oversee all Front Office operations including Front Desk, Guest Services, Bell/Valet, PBX, and Night Audit
- Ensure seamless daily operations with a strong focus on guest satisfaction and service excellence
- Maintain strict adherence to brand standards (Marriott & Hilton or equivalent) and SOPs
- Monitor and manage daily room inventory, overbooking strategies, and walk situations
- Drive guest satisfaction scores (GSS/Medallia/GuestVoice) and online reputation performance
- Handle VIP guests, escalated concerns, and service recovery with professionalism
- Foster a culture of hospitality excellence and personalized guest service
- Collaborate with Revenue Management and Sales to optimize ADR, occupancy, and RevPAR
- Manage departmental budgets, payroll, and labor costs effectively
- Analyze reports (STR, forecasting, front office productivity metrics) to improve performance
- Lead, coach, and develop Front Office team members and managers
- Ensure proper staffing, scheduling, and productivity standards
- Conduct performance evaluations, training, and succession planning
- Maintain a positive work environment aligned with company culture
- Ensure compliance with company policies, brand standards, and local/state labor laws
- Maintain safety, security, and emergency procedures
- Partner with HR on employee relations, training, and policy enforcement
Qualifications
- Bachelor's degree in Hospitality Management or related field preferred
- 5–7+ years of progressive Front Office leadership experience, preferably in a full-service branded hotel
- Strong knowledge of Marriott systems (FOSSE, MARSHA, or Opera PMS preferred)
- Proven ability to drive guest satisfaction and operational excellence
- Strong leadership, communication, and problem-solving skills
- Experience managing in a high-volume, union environment preferred
Compensation & Benefits
- Competitive salary (commensurate with experience)
- Bonus eligibility based on performance
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Growth opportunities within a dynamic hospitality organization
- Paid Holidays & 401k
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FAQs About Director of Front Office-Full Service Hotel Long Island, NY Jobs at Blue Sky Hospitality Solutions
What is the work location for this position at Blue Sky Hospitality Solutions?
This job at Blue Sky Hospitality Solutions is located in Long Island, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?
Employer has not shared pay details for this role.
What employment applies to this position at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions lists this role as a Full-time position.
What experience level is required for this role at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions is looking for a candidate with "Executive" experience level.
What benefits are offered by Blue Sky Hospitality Solutions for this role?
Blue Sky Hospitality Solutions offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Blue Sky Hospitality Solutions?
You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.