Director of Healthcare Recovery Operations
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Overview
Schedule
Full-time
Career level
Executive
Remote
On-site
Compensation
$90,000-$100,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.Brown and Joseph is seeking a Director of Healthcare Recovery Operations as we continue to grow our team. This position is designed for an individual with strong healthcare operational experience who can grow into broader client management, strategic leadership, and business oversight responsibilities through structured training and exposure to Brown & Joseph’s operations. The successful candidate will initially support leadership with operational management, client communications, and business initiatives while developing subject matter expertise in healthcare recovery operations.Job Responsibilities:Client & Business Support
- Participate in client governance meetings and operational reviews.
- Assist with client communications and follow-up activities.
- Support preparation of client presentations and reporting materials.
- Develop understanding of client-specific workflows and operational requirements.
- Assist with management of client escalations and service issues.
- Support day-to-day operational oversight of healthcare recovery programs.
- Monitor performance trends, recovery results, and operational metrics.
- Assist with operational planning and resource allocation.
- Participate in process improvement initiatives and special projects.
- Assist executive leadership with implementation of new client initiatives.
- Support onboarding of new recovery programs and business opportunities.
- Participate in strategic planning discussions as business knowledge develops.
- Collaborate with internal departments on operational enhancements.
- Develop expertise in healthcare overpayment recovery methodologies.
- Learn payer/provider dynamics and client-specific operational processes.
- Gradually assume increasing responsibility for client relationships and governance activities.
- Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge.
- Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Finance, Insurance, Revenue Cycle Management, or a related field.
- 5-7 years experience in healthcare operations, insurance operations, revenue cycle, payment integrity, or related field.
- Strong communication and presentation skills.
- Demonstrated leadership experience.
- Strong analytical and problem-solving abilities.
- Experience managing operational performance and business initiatives.
- Healthcare payer experience.
- Provider relations experience.
- Payment integrity or claims recovery experience.
- Experience presenting to clients or senior leadership.
- Salary range is $90,000 - $100,000 per year (DOE)
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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FAQs About Director of Healthcare Recovery Operations Jobs at ARMStrong Insurance Services
What is the work location for this position at ARMStrong Insurance Services?
This job at ARMStrong Insurance Services is located in Itasca, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ARMStrong Insurance Services?
Candidates can expect a pay range of $90,000 and $100,000 per year.
What employment applies to this position at ARMStrong Insurance Services?
ARMStrong Insurance Services lists this role as a Full-time position.
What experience level is required for this role at ARMStrong Insurance Services?
ARMStrong Insurance Services is looking for a candidate with "Executive" experience level.
What benefits are offered by ARMStrong Insurance Services for this role?
ARMStrong Insurance Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ARMStrong Insurance Services?
You can apply for this role at ARMStrong Insurance Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.