Director of Hospitality and Guest Relations
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Executive
Remote
Option for remote
Compensation
$140,000-$155,000/year
Benefits
Health Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Wellness resources
We are seeking an exceptional Director of Hospitality & Guest Relations to lead the guest experience for Scratch Restaurants Group in our Pasta Bar and Sushi by Scratch Restaurants properties. This multi-unit position provides a unique challenge and career progressiveness for the right candidate. This role requires a polished hospitality professional with strong leadership presence, emotional intelligence, and the ability to create unforgettable dining experiences while serving as the face of the brand.
The ideal candidate brings confidence, sophistication, and a natural swagger that earns respect from both guests and on-site teams. This candidate understands fine dining hospitality, anticipates guest needs before they arise, and thrives in a fast-paced, service-driven environment.
In addition to overseeing hospitality standards locally, this position will provide nationwide support and mentorship to smaller on-site teams across multiple locations, ensuring consistency in guest experience, service culture, and operational excellence throughout the organization.
General Duties:
- Lead and oversee all guest relations and hospitality initiatives
- Serve as the primary ambassador of the restaurant’s culture and service standards
- Build strong relationships with VIP guests, repeat clientele, and partners
- Support front-of-house teams with training on the reservation platform and best guest relations practices.
- Travel as needed to assist with training, openings, service standards, and operational support
- Collaborate closely with management, culinary, and front-of-house teams to ensure seamless service execution
- Resolve guest concerns with professionalism, discretion, and urgency
- Train and develop teams on elevated hospitality standards and guest engagement
- Maintain a strong floor presence during service when on site and lead by example in all aspects of the position.
Qualifications
- 5+ years of leadership experience in fine dining, luxury hospitality, or upscale guest relations
- Proven ability to lead, coach, and inspire teams across multiple locations
- Exceptional communication and interpersonal skills
- Strong leadership presence with the ability to motivate and command respect from teams
- High attention to detail and passion for guest satisfaction
- Experience working with VIP clientele and elevated service standards
- Comfortable with travel and supporting operations nationwide
- Calm under pressure with strong problem-solving abilities
- Professional appearance and polished demeanor
Preferred Qualifications:
Someone who can own the room, elevate the energy of the restaurant, connect authentically with guests, and inspire teams across the country to consistently deliver a five-star dining experience.
This is not just a hospitality role — it’s a leadership position for someone who understands that exceptional service is an art form and culture starts with presence.
Flexible work from home options available.
Compensation: $140,000.00 - $155,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restaurant concept could be. Although each of their concepts are independent and unique from one another, the constant thread that ties all of Scratch Restaurants together is the dedication to the artisanal “from scratch” approach to hospitality. Currently featuring and expanding our Sushi|Bar and Pasta|Bar tasting menu concepts.
Automate your job search with Sonara.
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FAQs About Director of Hospitality and Guest Relations Jobs at Scratch Restaurants Group
What is the work location for this position at Scratch Restaurants Group?
This job at Scratch Restaurants Group is located in Encino, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Scratch Restaurants Group?
Candidates can expect a pay range of $140,000 and $155,000 per year.
What employment applies to this position at Scratch Restaurants Group?
Scratch Restaurants Group lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Scratch Restaurants Group?
Scratch Restaurants Group is looking for a candidate with "Executive" experience level.
Does Scratch Restaurants Group allow remote work for this role?
Yes, this position at Scratch Restaurants Group supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Scratch Restaurants Group for this role?
Scratch Restaurants Group offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Scratch Restaurants Group?
You can apply for this role at Scratch Restaurants Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.