Director Of IT Service Management & Servicenow Platform

Phaxis LLCAtlanta, GA

$170,000 - $185,000 / year

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Overview

Remote

On-site

Compensation

$170,000-$185,000/year

Job Description

Salary is 170k to 185k + bonus This position oversees the organization's IT Service Management (ITSM) function, with full accountability for the ServiceNow platform as a critical driver of service delivery. The role blends strategic direction with hands-on platform leadership, focusing on advancing ITSM capabilities, strengthening governance, and modernizing how IT services are delivered enterprise-wide. It emphasizes scalable operating models, increased automation, and a strong shift toward self-service, while enhancing the overall user experience. The leader in this role ensures alignment with business goals, maintains platform stability, and drives continuous improvements across processes, systems, and vendor partnerships.

Core Qualifications / Expertise:

ServiceNow Platform Leadership: Full lifecycle ownership of ServiceNow, including roadmap planning, architectural direction, governance, and ongoing platform optimization.
ITSM Strategy & Execution: Demonstrated experience building and scaling ITSM frameworks, with deep knowledge of ITIL practices such as Incident, Problem, Change, and Request Management.
Service Delivery Transformation: Proven track record of evolving IT services through self-service capabilities, multi-channel support (portal, collaboration tools, email, phone), and improved user engagement.
Automation & Systems Integration: Strong background in integrating ServiceNow with enterprise platforms (e.g., HR systems, endpoint management, monitoring tools) and implementing workflow automation.
Leadership & Stakeholder Engagement: Ability to lead teams and vendors, establish governance standards, define SLAs/KPIs, and collaborate with business and IT leaders to drive adoption and continuous service improvement.

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FAQs About Director Of IT Service Management & Servicenow Platform Jobs at Phaxis LLC

What is the work location for this position at Phaxis LLC?

This job at Phaxis LLC is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Phaxis LLC?

Candidates can expect a pay range of $170,000 and $185,000 per year.

What employment applies to this position at Phaxis LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Phaxis LLC?

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