Director of Online Pharmacy Operations

Lead the Operational Engine Behind a Scalable Digital Pharmacy Platform

BaRupOn is seeking an experienced Director of Online Pharmacy Operations to oversee the strategy, compliance framework, and execution of our e-pharmacy services. This role will lead fulfillment workflows, digital systems integration, multi-state regulatory coordination, and patient experience optimization across a growing online pharmacy platform.

The successful candidate will bring deep operational knowledge of high-volume prescription fulfillment, telepharmacy regulations, and digital pharmacy compliance standards. This position requires both regulatory rigor and operational scalability.

Position Summary

The Director of Online Pharmacy Operations will lead the strategy, compliance, and execution of BaRupOn's e-pharmacy services. This role oversees fulfillment workflows, staff coordination, logistics, digital compliance, and patient experience. The director will work closely with IT, pharmacy, and regulatory teams to ensure a secure, scalable, and fully licensed digital pharmacy platform.

Core Responsibilities

Operational Leadership & Fulfillment Oversight

• Direct day-to-day online pharmacy operations, including prescription intake, pharmacist review, fulfillment, and shipment logistics

• Oversee staffing models, scheduling, and workflow optimization for high-volume digital prescription processing

• Establish SOPs for intake, verification, dispensing, refill management, and delivery coordination

Regulatory & Compliance Governance

• Ensure compliance with state Board of Pharmacy regulations, telepharmacy laws, DEA standards, and HIPAA/PHI requirements

• Oversee NABP digital pharmacy accreditation requirements and multi-state licensing coordination

• Maintain audit readiness and regulatory documentation standards

Digital Systems & Technology Integration

• Collaborate with IT to optimize order management systems, EMR integrations, secure data transmission, and digital prescription workflows

• Monitor system performance, uptime, and cybersecurity safeguards

• Support implementation of pharmacy automation and e-commerce enhancements

Performance & Quality Management

• Track and analyze operational KPIs including order accuracy, fulfillment speed, refill adherence, and patient satisfaction

• Identify process improvements to enhance service reliability and regulatory compliance

• Lead quality assurance and error reduction initiatives

Team & Vendor Management

• Lead hiring, training, and performance management for online pharmacy staff

• Coordinate with third-party pharmacy partners and digital platform vendors

• Support expansion planning for multi-state operations

Required Qualifications

• PharmD or Bachelor's degree in Health Administration, Pharmacy, or related field

• 5–7+ years of pharmacy operations experience, including at least 2 years in e-pharmacy, telepharmacy, or digital health fulfillment environments

• Direct experience managing high-volume prescription fulfillment workflows

• In-depth knowledge of state Board of Pharmacy requirements, DEA compliance, HIPAA standards, and NABP digital pharmacy regulations

• Demonstrated leadership experience in operational management and cross-functional collaboration

• Experience working with digital pharmacy systems, EMRs, or e-commerce platforms

Preferred Experience

• Experience launching or scaling an online or telehealth pharmacy platform

• Familiarity with third-party digital pharmacy platforms (e.g., Capsule, NowRx, Alto)

• Knowledge of pharmacy automation technologies and fulfillment optimization systems

• Multi-state PIC credentials or eligibility preferred

Benefits

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off, holidays, and licensure support

• Flexible schedule with remote or hybrid option

• Leadership role in scaling a secure, patient-focused digital pharmacy platform

Ideal Candidate Profile

This role is suited for an operations-driven pharmacy leader who combines regulatory discipline with digital fluency. The successful candidate will bring structured process management, a strong compliance mindset, and the ability to scale systems responsibly while maintaining high standards of patient care.