Director Of Operations And Guest Solutions

1915 South / AshleyThomasville, GA

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Director, Operations and Guest Solutions

Join our winning team, 1915 South, as the Director of Operations and Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Director of Operations and Guest Solutions leads the entire department, overseeing both the regional Operations branch and the centralized Guest Solutions team. This role is responsible for strategic direction, cross-functional alignment, process improvement, and ensuring every guest interaction reflects the OWN IT standard. The Director serves as the final escalation point for complex issues and drives the department toward measurable performance outcomes.

Job Duties:

Full P&L and operational ownership of Operations and Guest SolutionsDirect leadership of two Operations Managers and one Guest Solutions Manager

Strategic planning, goal setting, and KPI development for all department functionsDrive cross-training initiatives to maintain team interchangeability across Guest Solutions

Lead AI integration and process modernization across the departmentServe as final escalation point for unresolved guest issues and operational disputes

Partner with VP on budget management, headcount planning, and compensation decisionsDevelop and maintain standard operating procedures across both branches

Conduct quarterly business reviews and present department performance to senior leadershipOversee hiring, onboarding, coaching, and career development for all team members

Coordinate with Regional Directors to ensure field operations align with company standardsMonitor virtual store support channel performance and drive continuous improvement.

Required Qualifications:

· Education: Bachelor's degree in Business, Operations, or related field, preferred; Equivalent experience considered.

· Experience: 10+ years of operations or customer service management experience, required.

Physical and Work Environment Requirements:

· Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (25% of Time)

· Work Environment: Office Setting/ Field,

· Schedule: Weekdays and occasional weekends, as needed.

Why 1915 South?

· Compensation: Competitive commission-based pay with performance bonuses

· Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

· Paid Time Off: Paid vacation and sick leave

· Retirement: 401(k) retirement plan with company matching contributions

· Tuition Assistance: College tuition support through Thomas University

· Employee Discounts: Generous employee discounts on furniture

· Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!

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FAQs About Director Of Operations And Guest Solutions Jobs at 1915 South / Ashley

What is the work location for this position at 1915 South / Ashley?

This job at 1915 South / Ashley is located in Thomasville, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at 1915 South / Ashley?

Employer has not shared pay details for this role.

What employment applies to this position at 1915 South / Ashley?

1915 South / Ashley lists this role as a Full-time position.

What experience level is required for this role at 1915 South / Ashley?

1915 South / Ashley is looking for a candidate with "Director" experience level.

What is the process to apply for this position at 1915 South / Ashley?

You can apply for this role at 1915 South / Ashley either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.