Director of Operations-NYC/NJ METRO AREA HOTEL

Blue Sky Hospitality SolutionsNEW YORK, NY

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Executive

Remote

On-site

Benefits

Career Development

Job Description

Director of Operations

Position Summary

The Director of Operations (DOO) is responsible for overseeing all hotel operations to ensure exceptional guest satisfaction, operational efficiency, financial performance, and full compliance with brand standards and union agreements. This role provides strategic and hands-on leadership across Rooms, Food & Beverage, Engineering, Housekeeping, and Front Office, while serving as a key partner to the General Manager, ownership, and corporate leadership.

The ideal candidate is a seasoned hotel operator with strong union experience, financial acumen, and a collaborative leadership style.

Key Responsibilities

Operational Leadership

Oversee daily hotel operations across all departments, ensuring seamless service delivery and guest satisfaction.
Ensure compliance with Marriott brand standards, SOPs, and quality assurance requirements.
Drive operational consistency, productivity, and service excellence across the property.
Act as the primary operational leader in the absence of the General Manager.

Union & Employee Relations

Manage operations in accordance with collective bargaining agreements (CBAs).
Partner with HR and leadership to address grievances, disciplinary actions, investigations, and contract compliance.
Foster positive labor relations while maintaining accountability and performance standards.
Support training, development, and engagement initiatives to drive retention and morale.

Financial & Business Performance

Assist in developing and managing departmental budgets, forecasts, and labor controls.
Monitor and control labor costs, productivity, and expenses while maintaining service levels.
Analyze financial reports and KPIs to drive profitability and operational improvements.
Support revenue-driving initiatives and cost-containment strategies.

Guest Experience & Quality Assurance

Champion guest satisfaction scores (GSS), online reputation management, and service recovery.
Address escalated guest concerns with professionalism and urgency.
Lead brand audits, inspections, and corrective action plans.

Safety, Compliance & Risk Management

Ensure compliance with all local, state, and federal regulations, including OSHA and New York labor laws.
Oversee safety programs, emergency procedures, and risk mitigation efforts.
Ensure accurate documentation and adherence to company policies.

Qualifications

Minimum 7–10 years of progressive hotel operations leadership experience.
Proven experience managing unionized hotel environments (required).
Strong background in full-service or large-select service Marriott properties preferred.
Demonstrated success in labor management, financial controls, and guest satisfaction.
Excellent leadership, communication, and conflict-resolution skills.
Proficiency with Marriott systems and hotel operational technology preferred.

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Equivalent experience may be considered in lieu of formal education.

Work Environment & Expectations

On-site leadership role requiring flexibility, including weekends and holidays.
Hands-on, visible leadership presence across all departments.
Fast-paced, unionized hotel environment requiring strong decision-making and diplomacy.

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FAQs About Director of Operations-NYC/NJ METRO AREA HOTEL Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in NEW YORK, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Executive" experience level.

What benefits are offered by Blue Sky Hospitality Solutions for this role?

Blue Sky Hospitality Solutions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.