Director of People, Culture & Talent

Director of People, Culture & Talent

By Landmark Hospitality

About By Landmark

By Landmark Hospitality is a vertically integrated hospitality organization operating a portfolio of 15+ restaurants, event venues, and boutique hotels across New Jersey and Pennsylvania. With over two decades of experience in adaptive reuse development and hospitality operations, the company has established itself as a leader in delivering exceptional guest & team experiences at distinctive properties, including Liberty House, The Ryland Inn, Felina restaurants, Logan Inn, and The Albion Summit.

At Landmark, employees are referred to as Memorymakers, reflecting the organization's commitment to creating meaningful and memorable experiences for both guests and team members. The company's culture is grounded in sincerity, service excellence, and community engagement.

Position Overview

The Director of People, Culture & Talent is responsible for the strategic execution and continuous improvement of the company's talent development, training, and recruitment initiatives across a multi-unit hospitality portfolio.

This role serves as a key partner to senior leadership, ensuring that people strategies align with operational objectives and support business growth. The Director will oversee learning and development programs, strengthen leadership capabilities, and enhance the organization's ability to attract and retain high-performing talent at all levels.

The ideal candidate brings a disciplined, systems-oriented approach to people operations and has a demonstrated ability to build scalable programs within a dynamic, fast-paced environment.

Location & Work Model: New Jersey / Pennsylvania — multi-site. This is a field-facing role that requires occasional travel across By Landmark properties in both NJ and PA. Candidates should expect to spend meaningful time on-site at our venues.

Key Responsibilities

Learning & Development

• Build and maintain strong relationships with property leadership and department heads across Operations, Culinary, Events, and Hotel to serve as a trusted internal resource for all training, development, and performance-related needs
• Establish and maintain standardized onboarding processes for hourly, management, and employees across all locations
• Develop and facilitate leadership training programs to support internal advancement and succession planning
• Partner with Operations, Culinary, Events, Hotel, and Corporate teams to identify capability gaps and prioritize training initiatives
• Ensure development and maintenance of training content in the following areas:
• Service standards and operational excellence
• Leadership development and people management
• Manage learning systems and platforms (LMS and digital training tools), ensuring consistency, accessibility, and adoption
• Define and track key performance indicators, including training completion rates, employee retention, internal promotion rates, and performance outcomes
• Implement and scale a train-the-trainer model to ensure consistency across multiple locations
• Maintain, enhance and monitor company training calendar for hourly employees as well as management to include both in house training and utilizing outside vendor for special training
• Create role-specific training pathways that include onboarding, certification milestones, and advancement opportunities
• Facilitate mentorship opportunities between leadership and emerging talent

Organizational Effectiveness & Culture

• Collaborate with senior leadership on performance management, employee engagement, and retention strategies
• Ensure training and hiring practices are compliant with applicable federal, state, and local labor regulations
• Support the execution of culture initiatives and values-based programming across the organization
• Partner with property leadership and Area Partners to assess team health, morale, and culture alignment across all locations, and develop strategies to close identified gaps
• Lead employee recognition programs, feedback mechanisms, and engagement surveys; translate findings into actionable recommendations for leadership
• Serve as a visible culture champion across all properties, modeling By Landmark's values and reinforcing the Memorymaker identity through daily interactions and organization-wide programming

Qualifications

This is a senior leadership role built for someone who:

• Has scaled people operations across multiple venues or locations
• Knows how to build training infrastructure that sticks
• Understands that culture isn't a perk — it's a strategy
• Has a track record of reducing turnover in high-volume hospitality environments

• Minimum of 7 years of progressive experience in Learning & Development, Training, or People Operations leadership, preferably within hospitality, restaurants, events, or other service-based organizations
• Demonstrated ability to design and implement scalable training and development programs
• Strong project management and organizational skills, with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills, with experience working across all levels of an organization
• Ability to balance corporate responsibilities with field-based operational support

Preferred Experience

• Experience within a multi-unit hospitality or restaurant organization
• Exposure to leadership development and management training programs
• Familiarity with labor markets and employment regulations in New Jersey and Pennsylvania
• Experience supporting organizational growth, change management, or operational scaling

Compensation & Benefits

• Competitive base salary, commensurate with experience
• 401(k) plan with company match
• Comprehensive health insurance
• Dining privileges across Landmark properties
• Opportunities for professional development and career advancement