Director of Resident Relations (Iowa City)

Director of Resident Relations

Iowa City, IA | Western Home Communities

Overview

Are you passionate about building meaningful relationships and helping individuals and families navigate important life transitions? At Western Home Communities, the Director of Resident Relations in Iowa City plays a vital role in connecting people to a vibrant, supportive community where they can truly thrive. This position blends relationship-driven sales, community outreach, and personalized service to create a welcoming experience for every prospective and new resident.

In this role, you’ll serve as a trusted guide—helping individuals explore living options, coordinating seamless move-ins, and ensuring every resident feels valued from their first interaction and beyond. Based in Iowa City, you’ll also build strong connections throughout the local community and surrounding areas. If you’re energized by meeting new people, achieving goals, and making a difference in the lives of older adults and their families, this is a rewarding opportunity to grow your career while making a lasting impact.

What You Will Do:

• Drive occupancy goals by managing inquiries, building referral relationships, and executing strategic outreach efforts
• Serve as the primary point of contact for prospective residents and families, guiding them through the decision-making process
• Conduct personalized tours showcasing living options, services, and amenities across Western Home Communities
• Develop and implement outreach strategies to strengthen community partnerships and referral networks in the Iowa City area
• Coordinate and support marketing initiatives in collaboration with internal teams
• Manage the full admissions process, including qualification, documentation, and communication with prospective residents
• Maintain accurate records of inquiries, leads, and waitlists using CRM systems (SHERPA)
• Coordinate move-in logistics, ensuring a smooth and welcoming transition for new residents
• Build strong relationships with residents and families before, during, and after move-in to ensure satisfaction
• Represent Western Home Communities professionally at local events, presentations, and within the Iowa City community

What Is Required:

• (Preferred) Bachelor’s degree in marketing, business, communications, or a related field
• (Preferred) Experience in sales, marketing, healthcare, or senior living  
• Nursing/Social work experience helpful.
• Strong communication and interpersonal skills, including public speaking ability
• Results-driven mindset with a passion for achieving goals
• Ability to build trust and maintain relationships with residents, families, and referral partners
• Strong organizational skills with attention to detail and follow-through
• Experience with computers and CRM systems preferred
• Valid Iowa driver’s license
• Ability to work a flexible schedule, including occasional evenings, weekends, and holidays

Benefits:  

• Health, Dental, and Vision Insurance
• Jorgensen Plaza Gym Membership or Wellness Reimbursement
• Flexible Paid Time Off (PTO)
• 401(k) with Employer Match
• Tuition Reimbursement
• Employee Assistance Program 

Why Join Western Home Communities

At Western Home Communities, we believe in putting people first—both our residents and our team members. As Director of Resident Relations in Iowa City, you’ll have the unique opportunity to combine purpose-driven work with professional growth, helping individuals find not just a place to live, but a place to belong.

You’ll be part of a collaborative, mission-focused organization known for excellence in senior living. We offer a supportive environment where your ideas are valued, your contributions make a difference, and your success is celebrated. If you’re looking for a role where you can build relationships, drive results, and truly impact lives within the Iowa City community, you’ll find it here.

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At Western Home, our mission is to help older adults live fulfilling lives through people-first care, meaningful relationships, and a strong sense of community. Our team members lead with a servant spirit, act with integrity, and embrace innovation to create a welcoming and supportive environment for residents and families.