Director of Revenue Cycle Management

Location:

Guardian Dental is seeking a seasoned Director of Revenue Cycle Management with deep experience in dental accounts receivable, patient billing, and revenue operations. This leader will oversee and optimize the entire revenue cycle across our supported practices — from charge capture and claims submission to A/R management, cash posting, and payer relations.

This role reports to the VP of Revenue Cycle and plays a critical role in driving improved financial performance, operational excellence, and a forward-thinking use of technology across the organization.

You will be instrumental in building and scaling Guardian Dental’s revenue infrastructure, mentoring and developing high-performing teams, and evaluating, implementing, and optimizing revenue cycle technologies that support scalability and long-term growth.

Key Responsibilities

Strategic Revenue Leadership

• Develop and execute a comprehensive revenue cycle strategy aligned with organizational growth and financial objectives.

• Build scalable processes and standard operating procedures across all revenue cycle functions.

• Partner with clinical, operations, finance, and technology leaders to align revenue cycle initiatives with broader business priorities.

Revenue Cycle Operations

Oversee all aspects of revenue cycle management, including:

• Accounts Receivable (A/R) oversight and remediation

• Charge entry accuracy and timeliness

• Claims submission, denial management, and appeals

• Patient statements, collections, and payment posting

• Insurance follow-up and payer negotiations

• Monitor and act on key performance indicators (KPIs), including AR days, net collection rates, denial percentages, and follow-up performance.

Team Leadership & Development

• Lead, mentor, and scale revenue cycle teams, including regional A/R support, billing specialists, and claims coordinators.

• Develop training materials, documentation, and best practices to elevate performance across supported practices.

• Foster a culture of accountability, continuous improvement, and cross-functional collaboration.

Systems, Technology & Process Optimization

• Explore, evaluate, and vet revenue cycle technologies to improve automation, accuracy, scalability, and reporting.

• Serve as a strategic partner in assessing system enhancements, integrations, and vendor solutions related to billing, A/R, analytics, and payer workflows.

• Leverage practice management systems to drive operational efficiency, data visibility, and standardization.

• Standardize workflows to ensure consistency, compliance, and improved revenue outcomes.

• Partner closely with IT, Operations, and PM software vendors on implementations, upgrades, and reporting enhancements.

Financial Stewardship & Reporting

• Deliver regular performance reporting to executive leadership, including trend analysis, forecasts, and actionable insights.

• Identify bottlenecks and revenue leakage opportunities, providing clear, data-driven recommendations for resolution.

• Own budgeting, forecasting, and financial targets for revenue cycle functions.

What’s In It for You

• Strategic seat at the table — This is a highly visible leadership role with direct executive partnership and influence.

• Opportunity to build and lead — Own the evolution of Guardian Dental’s revenue cycle infrastructure as the organization continues to scale.

• Technology-forward environment — Evaluate and implement modern tools that enhance billing, A/R, analytics, and reporting.

• People leadership with impact — Develop and elevate high-performing teams while creating clarity and best-in-class processes.

• Measurable results — Your work will directly impact financial performance, cash flow, and operational efficiency across practices.

• Growth-oriented culture — Join a collaborative organization that values innovation, accountability, and continuous improvement.

Compensation & Benefits

• Base salary:$100,000 – $135,000, commensurate with experience

• Competitive benefits package, including health, dental, and vision coverage

• 100% Remote

• 401(k) with company contribution

• Paid time off and paid holidays

• Professional development opportunities and executive-level exposure

Required

• 7–10+ years of revenue cycle leadership experience in dental support organizations, multi-site dental practices, or healthcare (dental focus strongly preferred).

• Proven success reducing A/R, improving collections, and optimizing denial management workflows.

• Strong knowledge of dental coding, billing practices, insurance payer policies, and claim adjudication.

• Demonstrated ability to lead, mentor, and scale teams in a multi-location, growth environment.

• Exceptional communication, analytical, and problem-solving skills.

• Proficiency with dental practice management and revenue reporting systems.

Preferred

• Denticon experience highly preferred.

• Experience evaluating, implementing, or optimizing revenue cycle technologies or system integrations.

• Experience within a rapidly scaling DSO or support organization.

• Strong financial acumen with confidence presenting to executive leadership.

What You’ll Bring to Guardian Dental

• A strategic mindset balanced with hands-on operational execution.

• The ability to build scalable, tech-enabled processes that deliver measurable results.

• Comfort serving as a thought partner in technology evaluation and modernization.

• A servant-leadership approach that develops, supports, and elevates teams.

• A passion for improving financial performance while enhancing the patient and provider experience.

FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.