Director of Sales

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to the San Antonio Marriott Northwest, a premier destination located in the heart of San Antonio, Texas. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 297 comfortable guest rooms and an expansive 11,417 sq ft of meeting space. More than just a place to stay, the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities.   Nestled in the vibrant city of San Antonio, our hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements.   Join us at the San Antonio Marriott Northwest, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces, every aspect contributes to a workplace that reflects the dynamic energy of San Antonio. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the vibrant atmosphere of the San Antonio Marriott Northwest!

What you will have an opportunity to do:

The Director of Sales is responsible for directing, coordinating, training and supervising the Sales and Catering Managers in all sales-related activities, including direct sales efforts, follow-up, and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that rooms revenue and catering revenue meet or exceed budget in order to maximize revenue and profits and to improve the hotel's performance in the marketplace.

QUALIFICATION STANDARDS

• At least 6 years of progressive hotel sales experience; or a 2-year college degree and at least 4 years of hotel sales experience.
• Supervisory experience required.
• Must have a valid driver’s license in the applicable state.
• Long hours are sometimes required. Typically, a 50-hour work week.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• DUTIES & FUNCTIONS
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Pyramid Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Pyramid Hospitality dress code and wearing a name tag when working (per brand standards).
• Always comply with Pyramid Hospitality standards and regulations to encourage safe and efficient operations.
• Attend monthly all-employee meetings and any other functions required by management.
• Attend weekly staff meetings and provide training on a rotational basis, using steps to effective training according to Pyramid Hospitality standards.
• Supervise, administer, and ensure timely completion of all activities in the Sales Department.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Front Office, and Reservations.
• Develop a complete knowledge of company Sales policies and ensure knowledge of and adherence to those policies by the sales team.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Comply with attainment of individual goals
• Coordinate group and transient bookings to maximize profits.
• Operate within established sales expense budget.
• Monitor production of all top accounts and evaluate trends within your market and ensure the Sales Team is held accountable for those accounts within their territory.
• Supervise Catering Manager to ensure that the Catering, Food & Beverage, and Meeting Room rental budgets are met or exceeded.
• Coordinate all non-group transient sales solicitations to maximize overall profits.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Implement a continuous sales training program for sales staff using steps to effective training according to hotel standards.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Prepare required reports in a timely manner.
• Conduct weekly sales meetings.
• Conduct daily ABR meetings with Sales staff and General Manager.
• Meet and greet onsite contacts.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers and other employees.
• Act, as directed, on behalf of the General Manager in his/her absence.
• Entertain clients.
• Maintain strong visibility in local community organizations.
• Perform any other duties as requested by the General Manager.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.