Director Of Service - Commercial MEP Systems
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Compensation
$100,000-$150,000/year
Job Description
Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth.What You’ll Lead
- Mentor and manage service managers, supervisors, and field service teams
- Set performance goals and champion a culture of safety, accountability, and continuous improvement
- Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
- Develop and implement service policies, procedures, and best practices
- Collaborate closely with construction, project management, and sales teams to ensure seamless operations
- Build strong client relationships and act as the senior escalation point for service issues
- Monitor service performance metrics and customer satisfaction data
- Manage the service department budget and drive profitability
- Track margins, cost controls, forecasts, and performance analytics
- Identify opportunities for service line growth, upselling, and recurring revenue
- Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
- Lead continuous quality improvement initiatives
- Develop long-term service strategies aligned with organizational goals
- Evaluate and implement technologies and tools that increase operational efficiency
- Analyze market trends and recommend new or improved service offerings
- Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
- 8–12 years in construction or service operations, with 5+ years in leadership
- Strong knowledge of service, maintenance, and warranty operations
- Proven ability to manage teams, budgets, and complex workflows
- Excellent leadership, communication, and problem-solving skills
- Experience in commercial construction or specialty trades (HVAC, Plumbing)
- Familiarity with service management software and ERP systems
- Certifications such as PMP or CCM
- Ability to visit job sites as needed
- Occasional standing, walking, or lifting on construction sites
- Valid driver’s license and ability to travel locally or regionally
- Strategic Thinking
- Customer-Focused Leadership
- Financial & Operational Acumen
- Conflict Resolution
- Team Development & Performance Management
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Director Of Service - Commercial MEP Systems Jobs at System One
What is the work location for this position at System One?
This job at System One is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at System One?
Candidates can expect a pay range of $100,000 and $150,000 per year.
What employment applies to this position at System One?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at System One?
You can apply for this role at System One either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.