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Director Of Solutions Engineering & Technical Support

JuganuAtlanta, GA
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Overview

Schedule
Full-time
Career level
Executive
Remote
On-site

Job Description

About Juganu

Juganu is a technology company that transforms existing lighting infrastructure into an intelligent, connected platform combining smart lighting, connectivity, cameras, and edge AI.

Our technology enables cities, utilities, transportation agencies, venues, and retailers to add AI-powered services, public Wi-Fi, and real-time data capabilities without deploying multiple separate infrastructure systems.

Juganu develops its own hardware, software, communications, and AI technologies, with a growing IP portfolio. The US is our primary growth market, with deployments across multiple cities and partnerships with leading technology and infrastructure companies.

The Role

Juganu is looking for a senior, hands-on technical leader to build and lead its US Solutions Engineering and Technical Support function.

The role will own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support, serving as the bridge between customers, Sales, Product, and R&D.Partner closely with Sales in customer meetings, serving as the technical lead from initial discovery and technical qualification through solution design, pilots, and successful deployment.

Key Responsibilities

  •       Build the US pre-sales and technical support function, including processes, tools, standards, and methodologiesLead technical discovery, solution design, architecture, and customer-facing technical discussions
  •       Support pilots, deployments, commissioning, and complex troubleshootingProvide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems
  •       Translate customer and field requirements into actionable input for Product and R&DCreate scalable documentation, support procedures, and escalation processes
  •       Work closely with Sales to support opportunities from technical qualification through successful deployment

    Profile

    7+ years of experience in Solutions Engineering, Pre-Sales Engineering, Network Engineering, or a similar customer-facing technical role
  •       Strong networking knowledge, including TCP/IP, switching, routing, VLANs, Wi-Fi, and RF fundamentalsProven experience designing and troubleshooting complex technical solutions
  •       Experience working directly with enterprise customers and supporting deployments in the fieldStrong problem-solving and root-cause analysis capabilities
  •       Ability to build processes and functions from the ground upComfortable working across Sales, customers, Product, R&D, hardware, and software teamsA customer-facing communication skills, with demonstrated experience leading technical pre-sales conversations, presenting solutions, and translating complex technical concepts for both technical and business stakeholders.

    Nice to Have

    Fluency in Hebrew - an advantageExperience with outdoor wireless networks, smart-city or IoT deployments, wireless backhaul, edge computing, video systems, or large-scale infrastructure projects.

    Juganu is an equal opportunity employer.

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    Submit 10x as many applications with less effort than one manual application.

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    FAQs About Director Of Solutions Engineering & Technical Support Jobs at Juganu

    What is the work location for this position at Juganu?
    This job at Juganu is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Juganu?
    Employer has not shared pay details for this role.
    What employment applies to this position at Juganu?
    Juganu lists this role as a Full-time position.
    What experience level is required for this role at Juganu?
    Juganu is looking for a candidate with "Executive" experience level.
    What is the process to apply for this position at Juganu?
    You can apply for this role at Juganu either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.