Director Of Staffing Operations

Position Summary

The Director of Staffing Resources serves as the operational leader and strategic owner of WesleyLife's FlexCare program, responsible for the growth, sustainability, and performance of the organization's internal workforce solution. Reporting to Operations, this role provides oversight of the entire FlexCare workforce and is accountable for expanding the program, reducing agency utilization, improving staffing stability, and ensuring continuity of care across WesleyLife communities.

The Director will lead program development and expansion, monitor key performance indicators (KPIs), oversee workforce deployment and utilization, partner with Talent Acquisition on recruitment strategies, and ensure accountability for financial and operational outcomes. The centralized FlexCare Scheduler will report directly to this position, supporting daily staffing coordination and deployment activities.

Essential Job Functions & Responsibilities

• Provide overall leadership and operational oversight for the FlexCare program.
• Develop and execute strategies to grow and sustain FlexCare as WesleyLife's internal staffing solution.
• Establish, monitor, and report key performance indicators, including agency reduction, labor utilization, retention, staffing coverage, productivity, cost avoidance, and workforce engagement.
• Maintain accountability for achievement of organizational Zero Agency goals and program financial performance.
• Partner with Talent Acquisition to recruit, onboard, and retain FlexCare team members.
• Oversee deployment and utilization of FlexCare resources to maximize staffing support across communities.
• Creates and provides training tools and an onboarding plan for FlexCare Team Members and new schedulers in coordination with community leaders.
• Supervise and support the Centralized FlexCare Scheduler responsible for daily staffing coordination, workforce deployment, and coverage management.
• Support scheduling best practices across communities and provide guidance to community schedulers to improve workforce effectiveness and consistency.
• Serve as a subject matter expert within the UKG platform, supporting scheduling optimization, reporting, staffing analytics, workforce forecasting, and best practice implementation.
• Collaborate with community leadership to ensure equitable deployment of resources and maximize agency cost avoidance.
• Identify opportunities for operational improvement, program expansion, and workforce innovation.
• Plan and execute regular alignment meetings with stakeholders within communities and makes site visits to communities to provide ongoing training and support.
• Assists with timekeeping and payroll functions in collaboration with communities.

Education & Experience

• Minimum of 5-7 years of progressive leadership experience, including supervision of managers or department leaders
• Bachelor's degree from an accredited college or university
• Demonstrated success in operational leadership, team development, financial management, and achieving organizational goals
• Strong communication, problem-solving, and relationship management skills
• Prior experience with Microsoft programs, primarily Word and Excel programs
• Proficiency in online scheduling platforms preferred
• Friendly, enthusiastic, and professional attitude in all aspects of job duties
• Possess good understanding of workforce metrics, non-productive and productive time and how they relate to scheduling on a daily basis

Why Choose WesleyLife?

At WesleyLife, you're not just starting a job - you're joining a purpose-driven community where your well-being, growth, and impact truly matter. With nearly 80 years of excellence in serving older adults, we empower our team members to thrive while making meaningful connections and changing lives every day.

WesleyLife is proud to be recognized as one of Senior Care's Best Places to Work by WeCare Connect! We're committed to a workplace where every team member is seen, heard, and appreciated.

WesleyLife is revolutionizing the experience of aging by challenging the stigma that aging means decline and promoting the idea that life transitions are opportunities for growth and purpose. Come be a part of the revolution!