Director Of UX

LifeMDNew York, NY

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Benefits

Career Development

Job Description

About LifeMD

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company - it's a tech company revolutionizing healthcare.

About the Role

LifeMD is seeking a highly strategic and customer-obsessed Director of UX to lead experience design across patient experiences, physician workflows, and end-to-end digital care journeys.

This role will play a critical part in shaping how patients discover, access, engage with, and continue care across LifeMD's healthcare platform. You will design experiences that improve trust, accessibility, engagement, provider efficiency, and long-term healthcare outcomes while helping scale one of the fastest-growing digital healthcare ecosystems in the industry. The ideal candidate combines strong UX craft, systems thinking, customer empathy, healthcare workflow understanding, and data-informed design decision making.

What You'll Do

Lead end-to-end UX design initiatives across patient acquisition, onboarding, consultation, treatment, pharmacy, and longitudinal care journeys
Design intuitive and scalable physician and provider experiences that improve operational efficiency and care delivery workflows
Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs across web and mobile healthcare experiences
Partner closely with Product, Engineering, Clinical Operations, Analytics, Growth, and Compliance teams to shape customer-centric healthcare experiences
Use customer research, behavioral analytics, and experimentation insights to improve patient engagement, retention, conversion, and satisfaction
Design AI-enabled healthcare experiences including personalization, intelligent workflows, recommendations, and automated engagement touchpoints
Contribute to scalable design systems and accessibility standards across LifeMD's digital ecosystem
Advocate for human-centered, compliant, and data-informed design practices across healthcare experiences

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FAQs About Director Of UX Jobs at LifeMD

What is the work location for this position at LifeMD?

This job at LifeMD is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at LifeMD?

Employer has not shared pay details for this role.

What employment applies to this position at LifeMD?

LifeMD lists this role as a Full-time position.

What experience level is required for this role at LifeMD?

LifeMD is looking for a candidate with "Executive" experience level.

What benefits are offered by LifeMD for this role?

LifeMD offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at LifeMD?

You can apply for this role at LifeMD either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.