Director Risk Management

JOB SUMMARY: The Director of Risk Management plays a pivotal leadership role within a fast‑paced, mission‑driven organization, guiding the agency's comprehensive risk management program and strengthening systems that protect our clients, staff, mission, and assets.

Reporting to the Vice President of Legal and General Counsel, this role helps the agency proactively identify, assess, and mitigate risk across clinical and administrative domains. The Director of Risk Management oversees a multifaceted portfolio that includes enterprise risk management, incident review and reporting, safety initiatives, and insurance oversight.

This position is well‑suited for a thoughtful, steady leader who can balance strategic planning with hands‑on execution. The work is dynamic and highly collaborative, requiring sound judgment, strong communication skills, and the ability to translate risk trends into actionable insights for leadership and staff. The Director of Risk Management has meaningful opportunities to shape agency‑wide systems, improve processes, and advance a culture of safety, accountability, and continuous improvement.

Who Will Thrive Here

The ideal candidate is someone who:

• Brings a calm, analytical approach to complex and sensitive risk issues
• Demonstrates strong judgment, discretion, and professionalism in high‑stakes situations
• Has experience in behavioral health or healthcare and understands the unique clinical, safety, and administrative risks those settings present
• Values structure, documentation, and follow‑through while remaining adaptable to emerging risks and priorities
• Is comfortable leading both strategic initiatives and performing detailed work
• Thrives in a collaborative, cross‑functional environment
• Communicates clearly and effectively with a wide range of audiences, including frontline staff, executive leadership, and board committees
• Takes ownership of systems, data, and processes and is motivated to continuously improve how risk is identified, tracked, and addressed
• Is mission‑aligned and motivated by work that protects people, strengthens our mission, and supports long‑term organizational resilience

DUTIES AND RESPONSIBILITIES:

I. Risk Management Program

• Support the General Counsel in the annual design, implementation, and ongoing follow up of the agency's risk reduction and management program for continuous improvement of risk mitigation and legal outcomes.
• Quarterly preparation and oversight of Risk Council meetings, topics and materials including maintaining the agency's quarterly risk calendar.
• Identification and implementation of annual and strategic risk management goals. Track and report out on progress.
• Oversee the agency's annual risk assessment and track quarterly updates.
• Assist the General Counsel with safety matters.
• Oversee staff safety officer program and training.
• Oversee quarterly/monthly Safety Sam newsletter publication.

II. Incident Review and Reporting

• Lead clinical incident reviews, reporting, and follow-up and with coordination of efforts and documentation of incident reviews and reporting requirements for general, critical and sentinel incidents.
• Review and assist in development of plans for high-risk clients who threaten staff or facilities.
• Oversee all non-clinical incident reviews and reporting.
• Continually evaluate and implement any changes or improvements to the incident report processes in the incident review reporting system.
• Coordinate and implement any risk mitigation follow up or new agency initiatives derived from the Incident Review processes.
• Assist the General Counsel in reporting risk trends to Risk Council, the agency's executive leadership team, and PEQAR board committee.
• Support the PEQAR committee through preparation of presentation materials and tracking all follow upon action items.
• Create and monitor PBI reports for risk trends.

III. Agency Insurance Portfolio

• Review monthly/annual claims data and provide strategic direction and oversight of the agency's insurance portfolio.
• Conduct the annual review and renewal of the agency's insurance portfolio in collaboration with the General Counsel, agency's insurance broker, and PEQAR.
• Supervise assistance with insurance certificates and other insurance related inquiries and needs.
• Review data and provide strategic direction and oversight to ensure cost-effective optimization of risk management and mitigation.

ESSENTIAL COMPETENCIES:

Must be able to demonstrate competencies and adhere to the values and core principles of CCBHCs. At a minimum they include:

• Coordination & Collaboration
• Accessible & Available
• Evidenced Based
• Person-Centered Care
• Family-Driven Care
• Recovery Oriented
• Trauma Informed
• Data Driven
• Co-Occurring Capable
• Culturally Competent

All CCBHC required training courses must be completed within in 30 days of hire.

ESSENTIAL BEHAVIORS:

• Additional assignments are assumed willingly.
• Demonstrates sensitivity to the service population's cultural and socioeconomic characteristics in all interactions.
• Adheres to agency policies and procedures and supports agency mission and values.
• Completes all required paperwork and reports accurately in a timely manner.
• Meets established performance/productivity standards as determined by program and agency leadership.
• Practices accountability, confidentiality, and strong ethical standards.
• Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity.
• Demonstrates the ability to work collaboratively with other personnel and/or service providers or professionals.
• Utilizes agency technology and attends training on updates and/or new applications.
• Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.
• Promotes team building through encouragement, support, shared decision-making, and the seeking of synergistic results.
• Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development.
• Communicates effectively both verbally and in writing.
• Partners with and openly communicates and collaborates with department associates, program managers, and other staff associates
• Demonstrates excellent customer service both internal and external
• Openly supports departmental and organizational changes.
• Participates in identifying continuous improvement areas within department or agency and presents possible solutions.
• Consistently produces quality work.
• Utilizes necessary knowledge and skills to perform the job, keeping current with new and best practices.
• Attends and participates in required department and agency meetings and trainings.

QUALIFICATIONS:

• Education: Master's Degree in a mental health-related field or social work is required.
• Licenses/Certifications: Risk Management Certification

EXPERIENCE/KNOWLEDGE/SKILLS:

• Minimum of three (3) years of experience in clinical risk management or a related role.
• Strong leadership skills with the ability to guide individuals and teams through difficult operational situations and dilemmas in the workplace.
• Strong analytical acumen demonstrated by following a throughfall and analytical approach to planning, problem solving and decision-making.
• Excellent communication abilities and people skills.
• Strong ability to identify risk and develop mitigation strategies.
• Strong initiative and ability to work in a fast-paced environment while maintaining a sense of urgency and accuracy.
• Must be able to work independently with minimal supervision and display strong judgment skills.
• Well organized, strong ability to multi-task, and excellent time management skills.
• Ability to maintain confidentiality for both clients and staff.
• Ability to always act in a professional manner.
• Ability to work cooperatively with staff and build rapport quickly, develop trust, and sustain positive working
• Ability to work collaboratively with the public and/or external entities and maintain effective working
• Must demonstrate a passion and enthusiasm for cultivating a strong culture at FCS.
• Must be proficient with Microsoft Office applications, and other software including but not limited to Excel, Word, and Power Point.
• Must possess a driver's license and use personal automobile to travel to locations other than primary office.